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SalaryWe are on the hunt for an experienced Senior Talent Consultant to join our growing Talent and Organizational Development team. In this role, you'll be tasked with capitalizing on your extensive expertise in learning and development strategy and design to consult with senior leadership to understand and design comprehensive, high-impact talent solutions to complex business challenges related to manager and employee effectiveness and/or the overall manager and employee experience at a global scale. Your time-tested consulting skills will be crucial in interpreting internal customer needs, leveraging internal and external data sets for validation, and swiftly building and iterating on effective solutions. This position requires excellent stakeholder management skills to secure buy-in and drive lasting strategic impact. It also requires extensive cross-collaboration and matrix leadership skills, including mentoring, serving as a role model and mentor to more junior colleagues.
Job Responsibilities:
Consult with the business at a high level to decipher intricate talent needs and subsequently conceptualize and implement comprehensive talent solutions. This includes but is not limited to identifying root-case, key stakeholder analysis, co-creating iterative solutions in partnership with the business using agile principles, and implementation at scale.
Regularly assess strategic business operations and objectives, combining in-depth sector insights with an exhaustive understanding of key business metrics.
Employ a data-driven approach, utilizing extensive internal and external data sets to authenticate business needs and inform solution design.
Rapidly adapt to evolving business circumstances, demonstrating a nimble approach to solution design, implementation and iteration.
Steer key stakeholders effectively, nurturing influential relationships, and advocating stakeholder needs and expectations convincingly.
Drive communication between various business units to ensure alignment, instill support, and foster enthusiasm for talent initiatives.
Continuously scrutinize the impact of implemented talent solutions, piloting required adjustments to optimize business benefits.
Skills and Qualifications:
Bachelor's degree in Human Resources or a related field preferred, or equivalent high-level work experience.
Demonstrated experience as a Senior Talent Consultant role or similar in a global environment (8+ years).
Extensive knowledge and expertise in leveraging various data sets to underpin strategic business decisions.
Comprehensive understanding of foundational business metrics and their practical applications.
Extensive experience with iterative processes and high-level solution design leveraging agile principles.
Outstanding consulting skills with a robust track record in diagnosing sophisticated issues and managing complex projects.
Desired Traits:
Exceptional communication skills, with the ability to articulate dynamic and complex concepts and deliver compelling presentations.
Exceptional problem-solving and decision-making skills, including the ability to influence directional change.
Strong interpersonal and negotiation skills.
Knowledge of adult learning methodologies, the needs of the modern learners as consumers of information and current trends and technologies impacting organizational development
A proven track record of creating innovative, high-impact learning solutions in both virtual and in-person environments
Familiarity with Google Suite a plus
Ability to travel internationally up to 10% of the time
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
