Senior Systems Administrator

City Harvest is New York’s first and largest food rescue organization, helping to feed millions of New Yorkers who struggle to put meals on their tables. During our 40 years serving New Yorkers in need, we have rescued more than one billion pounds of fresh, nutritious food and delivered it free of charge to hundreds of food pantries, soup kitchens, community partners, and our own Mobile Markets across the five boroughs. This year, we will rescue and distribute more than 77 million pounds of nutritious food to our neighbors in need. City Harvest works alongside our community partners to boost community capacity, expand nutrition education, and strengthen local food systems. Since our founding in 1982, City Harvest has always been there to feed our city one day, one meal, one New Yorker at a time.

At City Harvest, we offer more than a job; we offer a mission-driven career. In addition to contributing to our fight against food insecurity in New York, we provide a competitive salary, comprehensive benefits (including medical, dental, and vision coverage), employer contributions towards premiums, employer-provided life insurance, and a 403(b)-retirement savings plan with matching contributions. Our staff enjoys discounted perks (movie tickets, gym memberships, cellular plans, etc.), generous time-off policies, and ample professional development opportunities.

WHO WE ARE:

City Harvest is New York’s first and largest food rescue organization, helping to feed millions of New Yorkers who struggle to put meals on their tables. During our 40 years serving New Yorkers in need, we have rescued more than one billion pounds of fresh, nutritious food and delivered it free of charge to hundreds of food pantries, soup kitchens, community partners, and our own Mobile Markets across the five boroughs. This year, we will rescue and distribute more than 75 million pounds of nutritious food to our neighbors in need. City Harvest works alongside our community partners to boost community capacity, expand nutrition education, and strengthen local food systems. Since our founding in 1982, City Harvest has always been there to feed our city one day, one meal, one New Yorker at a time. To learn more, please visit cityharvest.org.

JOB OVERVIEW / WHAT A TYPICAL DAY MIGHT LOOK LIKE:

Working within the City Harvest Information Technology Team, the Senior Systems Analyst works with stakeholders to support, maintain, and grow enterprise services that power the day-to-day work at City Harvest. The Senior Systems Analyst will develop a strong understanding of the individual systems and work closely with City Harvest peers and vendors to ensure applications are available, secure, and functioning as expected. The primary responsibility of this role is to lead technology infrastructure activities and project/tasks execution. Additionally, the Senior Systems Analyst will collaborate with cross-functional teams to understand end-user needs and articulate business and functional requirements. This position will plan and execute the implementation of functional and security patches to ensure applications are up to date. The successful candidate will enjoy hands-on technical responsibilities and the ability to lead and collaborate with users and technical resources.

• Oversee day-to-day operations of networking, audio-visual, and software infrastructure using professional judgement and industry standards including ITIL & NIST frameworks.
• Manage technical change management for systems aligned with business requirements and perform comprehensive testing with business units for overall functionality and technical quality of deliverables.
• Partner closely with business analysts and other City Harvest teams as needed to understand service-impacting incidents, determine root causes, and implement effective resolutions in a timely manner, keeping stakeholders informed and managing expectations.
• Analyze system requirements, address any relevant problems, and liaise with users to track additional requirements and features.
• Effectively communicate insights and plans to cross-functional team members and management.
• Troubleshoot technical issues and identify modifications needed in existing technology resources to meet changing user requirements and provide solutions to ensure high levels of performance and security.
• Provide administrative services for installed enterprise technology solutions, including user privilege and global parameter maintenance, network performance and security, data integrations and workflows.
• Conduct analysis of the functionality of business needs and recommend solutions that create a seamless end-user experience, and ensure that business needs are clearly identified, designed, and documented.
• Troubleshoot escalated service tickets and ensure prompt resolution.
• Create appropriate documentation including network diagrams, user cases, current and future state comparisons, functional requirements, data flow diagrams, and cost analysis.
• May function as an application subject matter expert with business partners and technical community.
• Performs related duties as required.

WHAT YOUR BACKGOUND SHOULD LOOK LIKE:

The successful candidate must have a mature understanding of information technology services operations, specialized tools, applications, and software, and TCP/IP networking. They must demonstrate a commitment to continuously improving their knowledge of fast-changing computer programs, hardware, and software through professional development. They must exhibit commitment to promoting an environment of belonging through understanding, respect, and positive communication with persons of varies racial, ethnic, economic, and cultural backgrounds.

• Bachelor’s degree from an accredited institution of higher education in a field of Computer Science, Information Technology, Information Systems, or Computer Engineering and three years of professional experience in a technical position, or seven or more years of or equivalent experience working as an Information Technology professional.
• Experience working in an Information Technology Service Management (ITSM) environment with progressing levels of responsibility and oversight.
• Demonstrated expertise in networking and client/server technology.
• Demonstrated expertise in Microsoft Azure and Office 365 cloud infrastructure.
• Working experience with relational databases including administration and maintenance of Microsoft SQL Server
• Experience training users on software applications
• Experience preparing and maintaining technical and end-user documentation.
• Experience supervising vendors in the implementation and support of software solutions
• Experience drafting policy and operational documentation.
• Ability to analyze technical problems and to develop feasible short-term, and long-term solutions.
• Excellent communication skills, verbal and written, and the ability to work effectively with technical and non-technical people at all levels of the organization.
• Ability to properly rank competing work priorities and to work efficiently to fulfill those priorities in a timely manner.
• Proven learning ability in a complex business environment and the capability to work both independently and as part of a team, with little supervision.
• 3-7 years' experience as an Information Technology professional, with experience in non-profit sector preferred.
• ITIL certification (preferred)
• CCNA certification (preferred)
• PMP certification (preferred)
• Microsoft Azure certification (preferred)
• Ability to lift and carry computing equipment up to 30 lbs.

WHY WORK AT CITY HARVEST?

There are many fantastic reasons to choose a career with City Harvest. In addition to fighting food insecurity in New York, City Harvest offers the following Benefits and Rewards:

• Competitive market salaries
• Generous time off
• Full benefits (medical, dental, vision) - employer contributions towards premiums
• Pet Insurance
• 403(b) retirement savings plan with employer-matching
• Free Mental Health Services with Better Help
• Commuter Benefits
• Employer-provided life insurance
• Professional development opportunities
• Discounted staff perks (e.g., movie tickets, gym memberships, cellular plans)

At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an Equal Opportunity Employer.