Senior Systems Administrator

The Senior Systems Administrator is responsible for ensuring the stability, integrity, and efficient operation of information systems that support core organizational functions.  This individual works fluidly across the infrastructure elements of security, storage, and virtualization to deliver availability, capacity, services, and safeguards.  This individual is responsible for Acorda’s hybrid messaging infrastructure, and service management, this includes all applications and application components that support messaging and Active Directory/Azure integrations. This also includes working knowledge of O365, OneDrive and Microsoft SharePoint, as well as Message Vaulting on premises and Cloud instances. This individual oversees Domain Controller policies and replication, Domain Name Services (DNS) management, Active Directory and Azure administration, Lightweight Directory Access Protocol (LDAP) authentication and single sign-on (SSO) methods.  The Senior Systems Administrator is responsible for maintaining compliance requirements and adhering to department and corporate standards, policies, SOPs, and assuring that all duties are performed in accordance with Acorda’s principles and values.

*Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintains and supports Acorda’s Domain environment, including Active Directory organization units (OU), user accounts, groups, group assignments and Group Policy Objects (GPO).
• Maintains and supports Acorda’s messaging systems, including our Microsoft Exchange hybrid environment and all related messaging components and the Enterprise Vault E-mail archiving platform.
• Manages and maintains daily tasks for physical/virtual server and storage systems, including monitoring system performance, configuration, maintenance, and repair.
• Maintains and supports domain authentication systems and secure connection protocols, including LDAP, single sign-on (SSO) and SSL Certificate services.
• Maintains and supports domain connection and communication systems and protocols, including DHCP, DNS, domain and domain controller security policies and DC replication.
• Maintains and supports Acorda’s Windows File and SharePoint servers.
• Maintains and supports Acorda’s Microsoft 365 environment.
• Performs duties as described by department SOPs, including periodic account reviews, system maintenance, patching, upgrades, and installations on all managed systems.
• Develops and maintains documentation and performs official change controls as required.
• Collaborates with and advises IT associates and groups on integration of applications with all above systems.
• Assists help desk on escalated requests and incidents pertaining to all above systems.

Education and/or Experience: 

•  Bachelor’s degree in Computer Science or minimum of five years’ experience with equivalent knowledge in a related field required.
• A minimum of five years’ experience with Windows Server platforms required.
• A minimum of three years’ experience administering Microsoft Exchange in a hybrid model required.
• A minimum of three years' experience administrating VMware.
• A minimum of three years’ experience with Windows Active Directory and Azure preferred.
• Familiar with cloud migration of on-premises systems and content.

Supervisory Responsibilities: None 

 Qualifications: 

• In-depth knowledge of management and troubleshooting of Microsoft Server Operating Systems required.
• In-depth knowledge of VMware, vSphere, and ESXi.
• In-depth knowledge of Microsoft Exchange in an on-premises hybrid and hosted O365 installation required.
• In-depth knowledge of Domain Services and Active Directory/Azure integration required.
• In-depth knowledge of network authentication and single sign-on required.
• In-depth knowledge of group policy administration; define, apply, enforce/unenforced required.
• Knowledge of network and security technology preferred.

Computer Skills: 

• Must be proficient in MS Office Suite.
• Must be proficient in PowerShell and other scripting methods.

                   Certificates, Licenses, Registrations:

• At least one Microsoft Certification in Windows and/or Exchange preferred.
• Certification in project management or IT/business systems development process preferred.

Other Skills and Abilities: 

• Excellent written and verbal communication skills. 
• Performs duties independently in a team oriented, highly dynamic fast-paced business environment. 
• Demonstrates attention to detail. 
• Exhibits superior customer service skills. 

 Physical Demands:  

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Average travel for this position is 5% with some variation based upon the demands of the business imperatives.  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• No specific work demands.
• This role works a hybrid schedule

 *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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