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Form of workImagine being part of a growing, thriving tech company that values integrity and believes in always doing the right thing. Imagine offering solutions that make a difference, are delivered as promised, and help our clients sleep better at night.
Senior Systems Administrator - ASMGi
The focus of the Senior Systems Administratoris on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential, requiring both steadiness and flexibility. The job environment is stable but fast-paced, and is based on known relationships with people and well-defined processes. Consistent, error-free work based on defined regulations and standards are key measures of job performance success.
This position is designed to develop a valued technical expert, who, recognized and supported by management and a stable work environment, can deliver quality work on a consistent basis.
Key Responsibilities include:
- Responding efficiently and effectively to routine and escalated help desk issues related to systems, applications, and servers using established processes.
- Managing and completing advanced internal and external IT projects including client migrations, system upgrades and new system deployments.
- Tracking time and documenting work performed in ticketing system
- Working as part of a team and completing tasks independently
- Communicating directly with customers to understand issues and desired outcomes, and formulating appropriate responses and work plans
- Performing routine tasks as defined in detailed work plans, as well as resolve ad-hoc support requests
- Troubleshooting system and network issues and resolving or escalating in accordance with internal and/or client SLAs
Key Requirements include:
- Five or more years of technical support and admin experience, including a minimum of two years of resolving advanced issues;
- Experience managing and maintaining server operating systems including Microsoft Windows 2008, Windows 2012 and Windows 2016;
- Demonstrated Experience with Microsoft Cloud Solutions including Office 365 and Azure
- Demonstrated familiarity with wired and wireless networks, as well as with network and system security;
- Strong communication skills with demonstrated customer service orientation and unwavering commitment to service excellence; and
- Ability to work evenings and weekends through on-call rotation schedule.
This is an exciting opportunity for a talented, detail- and service-oriented technology professional. Compensation for this role is $65,000 - $85,000 and includes a competitive benefits package. If you can imagine yourself in this position and in ASMGi’s dynamic work environment, please apply today!
