Senior Epic System Administrator

This position will serve as a knowledge expert between the IT&S owners of the Electronic Health Record and the surrounding applications technology, and will provide guidance relating to, and help lead all technical aspects related to software and technology design decisions, implementation, testing and ongoing support.

• Installation and updates to the application software
  Work independently to coordinate and lead all aspects of the installation and updates to the EHR with the vendor, DBA, Server Storage, Network, InfoSec, UAC and other technology teams as appropriate to support aiding and maintaining applications, database and modules within the various non-Production and Production environments
  Defines and develops enterprise-specific documentation describing the activities performed by the IT Teams and vendor.
  Works with vendor staff to review and ensure adherence to applicable system standards, and to coordinate remote access information and capability.
  Presents new products or changes to current products to architecture group for initial review and discussion.
  Ensures technology and service desk documentation is updated when changes are made or new products are implemented.
  
• Managing system operations
  Manage process and leads the team that Monitors Enterprise clinical and billing application environment including servers, interfaces, and fax/print technology, responds to alerts generated and works with the appropriate technology teams and vendor to resolve.
  Lead teams independently to implement product software update, hot fixes and application upgrades, as needed.
  Configures product services and coordinates client workstation settings.
  Coordinates technology based application level changes with appropriate IT teams and Vendor, as needed.
  
• Production Maintenance
  Works with DBAs and Server Storage team to analyze database size and growth to ensure appropriate storage is available to the application.
  Works with the data protection team to schedule database/log backups.
  Monitors system activities during peak usage, including monitors page file, CPU, and memory usage.
  On-Call/Off-Hours duties as required.
  
• Administrative Requirements
  Supports Manager in all technical activities related to the implementation & support of the clinical and billing applications.
  Provides guidance and leadership to team members on system maintenance activities.
  Participate in and support application and IT level Change Control process
  Meets regularly with management to discuss system status and escalate issues, and assist as necessary with the completion of status reports and presentations, as well as maintenance activity scheduling and planning.
  Reports status of upgrades and issues in a timely and effective manner.
  Provides mentorship of team members
  

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED Required and
• Bachelor's Degree Preferred

Work Experience

• 5 years System Administrator experience Required (Epic Client System Administrator Certification) and
• Experience leading technical installation activities Required and
• System engineering experience Required and
• Healthcare experience Preferred and
• SQL database administration experience Preferred and
• Training and/or experience in systems tools and support, such as Windows Server, SQL Server, BizTalk Server, and/or system monitoring tools Required and
• Working experience with Windows or Unix operating systems, including utilities such as the Event Viewer and Performance Monitor, as well as Windows Services Required

Knowledge, Skills, & Abilities

• Basic understanding of SQL reporting services. Required
• Detail-oriented, organized, with good analytical and problem solving ability. Required
• Notable client service, communication, presentation and relationship building skills. Required
• Ability to function independently and as a team player in a fast-paced environment. Required
• Able to mentor junior members and teach others on the team regarding the environments, applications and technical responsibilities Required
• Must have strong written and verbal communication skills. Required
• Ability to recognize the need for and maintaining security of confidential information; exercise judgment, tact, and discretion in handling sensitive or confidential information or situations. Required
• Ability to exercise independent judgment and personal initiative, and accept responsibility for decisions and actions. Required
• Understanding of Disaster Recovery principles and processes. Preferred
• Knowledge of enterprise computer operations. Required
• Functional knowledge of Windows networks and Windows Domain Administration or Unix systems. Required
• Basic familiarity with peripheral hardware (such as printers, workstations, clinical equipment, etc.). Required

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently