Senior Program Manager - Launch Execution, Amazon Business Services

Come be a part of a rapidly expanding $35 billion dollar global business! At Amazon Business (AB), we stand at the intersection of tech & retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination, and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing, and service solutions for individual proprietors, small medium businesses, global organizations, and everything in between. Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Do you want to be part of an organization that is developing and launching new business models? If so, AB Services is looking for an experienced leader with a proven record of delivering results, to own and execute high visibility, strategic and revenue generating initiatives.
This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon, solving complex problems and bringing big ideas to life for our customers. As a Sr. Program Manager on AB Services' Strategic Supply Chain team you'll be a key link in launching new capabilities. You will own the planning, launching, and achieving an executional steady state of new capabilities. You will serve as the single threaded leader for service launches, working closely with Sales, Product, Tech, and Business Teams
customer experience for AB Services customers, acting as the single threaded owner for ABServ Customer launch. You'll work closely with Sales, Operations, Product, and Business Teams to execute new customer service launches and putting in place relevant mechanisms to scale the process. You will be part of a team that is responsible for all aspects of the customer lifecycle - working with new technologies that improve usability and increase performance and scalability. You will help redefine the new normal for this segment of the market, and bring structure to an ambiguous space. You will help translate business requirements to technical deliverables and deliver operationally stable solution that provides an optimal customer experience.
This role can be based in Seattle, Austin, or New York City. #ReinventRetail
Key job responsibilities
• Up to 50% travel (mostly between T-4 & T+4 weeks of launch)
• End-to End project coordination, managing multiple stakeholders to ensure all Road to Launch tasks are completed as per program
• Drafting and presenting scope and strategy documents to allow leadership to make informed decisions on key issues and opportunities
• Ensuring overall site readiness through thorough composite design reviews, module counts and effective communication on in-flight changes
• Ensuring launch sites have the training resource needed to launch effectively by defining critical role requirements, supporting sourcing of core away teams and coordinating with Operations to drive training
• Determine ramp capacities of buildings and supporting with site volume, transportation and labor planning
• Conduct Operational Readiness Testing to ensure launch site has been deployed as per design and specification
• Post launch on site operational support
• Partner with Operations, Product, and Business teams to field escalations and develop SOPs for issue resolution
About the team
You will be part of a team that is responsible for all aspects of the customer launch for AB Services - working with new technologies that improve usability and increase performance and scalability. You will help redefine normal for this segment of the market, and bring structure to an ambiguous space. You will help translate business requirements to technical deliverables, and deliver operationally stable solutions that provides an optimal customer experience.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | New York, NY, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.