Senior Principal Consultant -Netsuite Openair - Sw/Services Acs

at Oracle in Boise, Idaho, United States

Job Description

Job Description

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant., ideally with Services Industry expertise. Candidates should have deep experience with PSA (Professional Service Automation) processes, and the Professional Services Industry. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service - our first-ever qualifying as cloud annual recurring revenue (ARR) - that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

Responsibilities include:

- Participate in the identification and documentation of customer's NetSuite value gaps leveraging our proprietary SuiteReview methodology

- Participate in driving the approach to remediate gaps, and consensus with the Customer of same

- Work with customers to remediate highest priority gaps

- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

- Define detailed functional requirements for automations and integrations to NetSuite

- Work with TS team to design and unit test automations and integrations

- Perform quality reviews of deliverables developed by other team members

- Continue to increase product knowledge and pursue relevant certifications

- Collaboration with other ACS teams, including TS, Product, General Business, LCS, and Support

- Follow essential internal business processes aligned toward delighting our Customers

Preferred Qualifications include:

- 6+ years of overall relevant domain experience in Software, Services, or AMP vertical markets

- Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered

- Working knowledge of Revenue Recognition compliance under ASC606

- Experience working with customers in defining and optimize Order to Cash processes

- 4+ years external consulting role experience with sustained C-suite interactions

- Experience with defining requirements for complex customizations and integrations

- Strong communication skills

- Ability to evolve Customer business processes based on leading practices

- Passion for driving Customer satisfaction

- Project and/or team leadership experience

- Finance and/or Accounting professional and/or academic background a plus

- NetSuite ERP Consultant or other relevant product certifications a plus

- Ability to travel on a modest to moderate basis, as appropriate.

Travel: Up to 25%, as appropriate

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Responsibilities

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $87,000 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

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