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Form of workYou will be fully remote. Atlassian is looking for a Pre-Sales Solutions Engineer on our Jira Service Management (JSM) team that's passionate about being a product expert in the sales cycle, disrupting the Service Management market space, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! Your pre-sales experience plays a crucial role in uncovering customer business needs by assisting them to qualify and adopt Jira Service Management for their Service Management solution needs. Your discovery-driven consultative approach helps unlock customer challenges and advocates for new ways of working that guide teams toward adopting improved support practices. You'll help to frame customers' strategic direction, propelling them past their hurdles, unlocking additional value for the enterprise, and focusing on valuable outcomes. Through a partnership with other Atlassian team members, you will use your experience in the area of Pre-Sales & Service Management to deliver value through prescriptive insights and methodologies. You'll serve as the tip of the spear in growing the reach of our technologies for new Service Management use cases and markets. If you're a top-performing enterprise pre-sales Solutions Engineer who is customer-obsessed and understands the role Service Management plays in making a business successful, this may be your dream job.
Compensation
At Atlassian, we strive to design equitable, explainable,
and competitive compensation programs. To support this goal, the baseline of our range is higher than
that of the typical market range, but in turn we expect to hire most candidates near this baseline.
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges
for new hires in each zone are:
Zone A: $165,300 - $220,400
Zone B: $148,800 - $198,300
Zone C: $137,200 - $182,900
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more
information on which locations are included in each of our geographic pay zones. However, please confirm
the zone for your specific location with your recruiter.
In This Job, You Will:
Partner with sales to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
Probe for and identify additional opportunities for cross-product/solution expansion
Investigate, discover, and assess client pain points
Be a product expert of Atlassian software in the pre-sales process, showing the customer the value of the software and how it can change their way of working
Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
Lead compelling value-based demonstrations, both standard and customized
Understand and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together
Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress
More about you: We're looking for a dynamic team member who will both learn from and teach our passionate and growing organization. On paper, you have 5+ years of experience working with enterprise customers in a pre-sales capacity, within the Service Management (ITSM, ITOM, ITBM, ESM) & DevOps solution spaces. Most importantly, you are a creative problem solver who can interpret complex problem statements, boil them down into compelling value-centric solutions, and collaborate with prospects, channel partners, and the Atlassian sales team to accelerate the buyers' journey. You also have a passion for adopting new ways of working that champion improved support practices that are guided by modern frameworks (ITIL 4, IT4IT, DevOps, and Agile). You're equally comfortable in both a business and technical context, interacting with C-level executives or talking shop with strong technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful. Really want to win us over? Tell us about your experience using Atlassian tools in the wild. More about our team You'll be working alongside a globally distributed SE team, reporting into a Senior Manager of Solutions Engineering. You'll speak with Global 2000 companies every day, and collaborating closely with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we're excited at the opportunity to have you join the team and help our company grow and change for the better.
