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Form of workThe Role:
The key purpose of this role will be to provide Healthcare and/or Group Risk support services to a portfolio of clients and to assist with the co-ordination of client work in an accurate and timely manner.
Assist the Support Team Manager with training and mentoring of team members as required.
Responsibilities:
Responsible for the day to day support and delivery to allocated clients including the administration of client renewals and general requirements
Support Consultants with the processing of scheme renewals and market reviews in line with internal processes
Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
Provide proactive support for ongoing client services and project-based work
Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking quotes and administering new business in line with compliance requirements
Management of workflow within agreed internal service level agreements and processes
Provide ad hoc support to day to day client queries, resolving or escalating as necessary
Produce work to a high level of quality and accuracy
Management of claims where appropriate
Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements
Provide support in the preparation of employer/employee communication material (including Powerpoint and Prezi presentations and booklets text)
Be a positive advocate and role model in the development of internal best practice and continuous improvement
Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications
Mentoring and training of less experienced colleagues to support their development
Sharing of knowledge and cascade of useful information to the wider team as appropriate
Quality checking of colleagues’ work to ensure accuracy
Help the Team Leader with training and mentoring team members
Experience:
Group Risk (GR1) or IF7 or other relevant qualifications
A minimum of 3 years’ experience in the Employee Benefits industry
Previous experience as a Group Risk and/or Healthcare and/or Pension Administrator, working at a senior level
Excellent technical knowledge
Experience dealing with various schemes and projects including, scheme renewals, market reviews etc.
Mentoring and training to support development of less experienced colleagues
The candidate should have excellent questioning and listening skills and the ability to communicate at all levels in a clear, concise and professional manner
Highly organised and strong administrative skills with ability to prioritise own workloads and work to deadlines
Ability to produce work of high accuracy and quality
IT Literate - MS Word, Excel and Outlook
Ability to establish and maintain relationships with internal and external stakeholders
A strong team player
Positive can-do attitude
Actively committed to learning and development of self and others
A role model within the team and organisation
Actively support and demonstrate ability to positively adapt to change
Actively contribute to Team Meetings and support Team Manager in the cascade of change communication and new initiatives in a positive manner
Further information:
As well as a competitive salary we offer the following benefits -
Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Very generous maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of , , , , , , or any other characteristic protected by law.
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