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Form of workJob Description
The IT Administrator is responsible for leading site location services and operations of IT systems and solutions. This includes systems supporting Office automation, Commercial Applications, Enterprise Resource Planning, Line of Business and Product Development. The operations aspects of this position entail delivery of services and stable operations on the site and excellent service to business users. Will supervise the site IT support employee.
ESSENTIAL FUNCTIONS:
- Responsible for ensuring IT Infrastructure environments within the Site locations are operationally stable, cost effective and optimized Coordinate repair and troubleshooting with multiple vendors.
- Responsible for Service Level Management for all IT Infrastructure service level agreements. These include EUC, server, storage & back-up, data/voice networks for all sites within the delimited area or Site location
- Holds primary responsibility of interfacing with business leaders and executing IT Operations strategy aligned with business objectives for the delimited area or Site location
- Plant IT support, including MES, WMS, label printing, scanner.
- Coordinate business application support with responsible teams such as SAP/EDI.
- Lead a team of engineers to manage site IT operations, production change control process and the implementation of IT service delivery improvement initiatives within the delimited area or Site location
- Manages change control and incident/problem management associated with local IT operations based on ITIL service oriented framework.
- Provide leadership in the areas of IT architecture, design, support and service delivery for the region.
- Provides data recovery services and business continuity planning in cooperation with key users and local operations staff.
- Provide IT Security compliance to ensure data protection with proper access controls
- Lead IT system launch teams supporting growth opportunities in area or Site location
- Responsible for Asset management and consumption tracking, keeping CMDB in line with actual.
- Work with internal resources and outsourcing partners to deliver day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally within the site.
- Other duties may be assigned.
EDUCATION AND EXPERINCE:
- Bachelor’s degree in related fields such as Computer Science, Network engineering etc. and/or equivalent experience.
- 5+ years of experience in Information Technology with specific knowledge in IT Daily Operations and Systems Management
- Knowledge of project management principles and ITIL V4.0 framework driving a service management oriented approach to IT.
- Prior Supervisory experience preferred.
- Experience dealing with customers, suppliers, business partners and support groups.
- Able to work in high pressure work environment with a professional and solution oriented work style.
