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SalaryNow Brewing – senior operations consultation manager! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
Job Summary and Mission
This position contributes to Starbucks success by providing operations expertise and consultation on plans, projects, and promotions impacting retail operations. Consultation includes planning for, developing, and testing large and/or highly-complex products, systems and programs within retail operations that deliver customer experiences that enhance and grow the value of the brand. Consults throughout the Company to identify opportunities and optimize performance in support of the Starbucks Partner, Customer, and Business. Models and acts in accordance with Starbucks guiding principles.
This Ops Consultation Manager will be part of a team responsible for the Foundation of Ops Excellence. This includes work such as work methods (Approaches), tools (Retail Guide), and knowledge base (Steps to Excellence).
This job will be located in Seattle at our Starbucks Support Center HQ.
As a senior ops consultation mgr. , you will…
- Build empathy for retail partners up, down and across cross-functional lines
- Thrive in ambiguity
- Be curious and adept at asking questions to gain insights, determine root causes and pursue the most aspirational and inclusive solutions for the Delivery channel
- Leverage relationships to create genuine connections to consult and influence decisions
- Leverage your strong analytical skills
We’d love to hear from people with:
- Management experience (2 years) or 5 years of progressively responsible experience including 2 years of retail operations management and 3 years of implementation and/or project management in a retail or restaurant environment.
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
- Strong knowledge of retail store operations, processes, and procedures
- Ability to establish and maintain effective cross-functional working relationships.
- Ability to operate and influence across all levels of the organization.
- Ability to communicate clearly and concisely, both orally and in writing
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Strong analytical skills
- Ability to manage multiple projects.
- Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
