Senior Network Technical Support/Engineer

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Senior Network Technical Support/Engineer
Brown Brothers Harriman is currently recruiting Senior Network Technical Support/Engineer to join our Network Engineering group.
Position Summary:
As a Senior Network Technical Support/Engineer, you will provide technical support for all aspects of connectivity within the enterprise data and wireless communication networks. This will include network systems installation/maintenance, problem resolution, network documentation, client support, and network performance monitoring. You will work with Information Technology (IT) teams that span across multiple business functions and geographic locations.
Responsibilities:

• Ability to implement, administer, and troubleshoot network infrastructure devices such as wireless access points, routers, and switches.
• Monitor the operation of the network related systems to ensure proper functioning of WAN circuits, hardware, and software.
• Resolution of Level1-2 network related incidents and/or escalation to Level3 support.
• Maintain technical specifications and documents, drawings, system documentation and operating procedures.
• Work with clients, vendors and carriers during problem analysis/resolution as required.
• Installation and maintenance of network related monitoring and administrative systems.
• Respond to client inquiries and issues, escalating as needed.
• Network capacity planning and performance monitoring.
• Change and incident management.

Relevant Experiences and Qualifications:

• BA/BS Degree, or Technical Degree (preferred)
• 6+ years' experience in installation and maintenance of complex networks, CCNA or CWNA highly preferred/desired. CompTIA, A+, Network Certificates a plus
• Must demonstrate excellent knowledge of LAN/WAN, Wireless, TCP/IP protocols and network technologies.
  
  • Experience in designing, building, and operation WiFi networks.
  • Experience with conducting WLAN enterprise site surveys and network design tool such as Ekahau
  • RF Survey/Engineering and RF troubleshooting skills with Cisco WLAN and Spectrum Analyzer tools
  • Deep understanding of current 802.11 standards, 802.1x, and TCP/UDP/IP
  • Assist in the development of network implementation planning
• Strong diagnostic, problem-solving and analytical skills.
• Proven ability to troubleshoot and support technical issues both remotely and on-site using standard network tools and techniques.
• Hands-on experience in the use of protocol analysis tools for data packet inspection.
• Good oral and written communication skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
Salary Range
105,000 - 145,000 USD (Jersey City)
BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.