Address
Form of workAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
The Role
As a member of the Customer Success Organization (CSO), this role will focus on the major opportunities to advance our business and serve as thought leader and business partner to senior leaders within the CSO.
You will be expected to roll up your sleeves to get work done while also structuring workstreams and providing guidance to others. You are expected to be able to drive work cross-functionally across the entire Customer Success Org in support of top leadership priorities. You should be a trusted advisor to the senior leadership across all of the CSO BUs. You will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and execute their strategic agenda.
What You Get To Do In This Role
- Lead critical strategic projects; work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process.
- Lead the end-to-end lifecycle of a project, from strategy to operationalization to execution to results
- Be part of shaping a new organization's strategic priorities
- Bring the voice of the customer the organization: understand and draw insights from key industry, customer trends, and customer/partner feedback to provide insight
- Develop strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and operational plans to grow the region
- Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
In order to be successful in this role, we need someone who has:
- 8+ years total work experience with ~4+ years post MBA working at a top management consulting firm, private equity, or strategy and operations at a technology company (or similar)
- Considerable go-to-market operating experience within Enterprise Software or Technology
- Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions
- Experience in building trusting relationships and influencing others (incl. executive audiences)
- Strong people development and leadership skills; able to manage multiple extended or virtual teams
- Collaborative team player who is also an independent thinker
- Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
Education
- MBA from a top-tier program
- Bachelor's degree with strong academic performance
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
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