Senior Manager, Specialty Digital Patient Innovation

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THIS POSITION IS FULLY REMOTE

Position Summary

The Specialty Digital Patient InnovationSenior Manager will be accountable for driving digital adoption within CVS Specialty line of business. This role will be responsible for multi aspects of building a digital-first, best-in-class Specialty pharmacy:

1. Drive first fill digital adoption, improving messaging console improvements, identification of first fill tracker message content as well as enhancements to existing products, new product and or functionality roll outs and communications. Initiative work may include: discovery, requirement development, QA Reviews, UAT, production shakeout

2. Support and lead the strategy and end development of new program and services in collaboration with business and IT teams, including defining project requirements, project plans, process definitions, commercialization, and sales strategies, defining success measures, and ongoing product improvement

The Specialty Digital Patient InnovationSenior Manager will have accountability in ensuring Specialty Operations can realize multi-million revenue and cost take out goals. To be successful in this role, the incumbent must have strong problem-solving skills, the ability to create and tell a story using data sets comprised of formal and informal inputs, the ability to collaborate strongly with technical and nontechnical users and the ability to manage a broad portfolio of products and services. Examples of business problems the incumbent will be accountable to drive are:

1. Increase digital order share by 3-5% year over year with limited capital available to deploy

2. Build project ideas and execute them from the ground up with limited guidance from others

3. Identify solutions for patients starting therapy with us to engage with us digitally and stick with digital services as available

The Specialty Digital Patient InnovationSenior Manager will interface with internal clients on a regular basis (daily / weekly) inclusive of multiple levels of leadership and must possess a deep understanding of the business coupled with the ability to influence and impact others. In addition, the incumbent will be responsible for leading informally internal resources that span multiple organizations, such as product, finance, digital product, and operations.

The Specialty Digital Patient InnovationSenior Manager will collaborate with enterprise teams such as finance, digital, operations, enterprise analytics, and external partners such as account teams and technical teams. This role is responsible for driving digital adoption through managing a portfolio of tactics and may discover additional continuous improvement opportunities as a result of this work. As such the incumbent should feel comfortable diving deep into details to develop data-based problem statements and proposed solutions to those problems in a way that is repeatable on a large scale.

Responsibilities include:

• Support the development and execution of strategic and tactical solutions, enhancements, patient journey mapping, and technical IT builds, as well as align internal and external stakeholders on progress and next steps. (S)he will be focused on the flawless execution of quality new solutions.
• Partner with Enterprise Analytics, finance, and product teams to develop questions and answers to complex questions using structured and unstructured data sets. Define scope, identify source data systems, pull sample queries and validate results, use full results files to run and execute ad hoc campaigns to patients about their therapy with the goal of changing patient behavior
• Indirectly lead a team of professionals at various levels within the organization outside of operations in areas such as digital and product to develop solutions to complex problems in creating a digital-first, best-in-class experience for Specialty Pharmacy from the clients’ perspective. Ensure performance guarantees are not negatively impacted by the development and implementation of net new functionality
• Leverage voice of the customer feedback posts to develop continuous improvement ideas and put these ideas into action by working them through CAPPD. Develop business requirements and business cases for the ideas generated by internal and external stakeholders and see these ideas from ideation through project execution

Required Qualifications

• 8+ years healthcare industry work experience

Preferred Qualifications

• Bachelors or above degree in computer science, mathematics, business strongly preferred
• Working knowledge of pharmacy systems like SPARCs, SPRx, CE2000, PeopleSafe, ProNet (not inclusive list)
• Advanced working knowledge and ability to leverage Microsoft Office Suite (e.g. PowerPoint, Excel)
• Ability to effectively analyze and synthesize large amounts of complex data into relevant insights and present data in a logical, concise manner using tools like Tableau
• Ability to produce results by working within established deadlines, and understanding next steps
• Ability to learn new topics quickly and add perspective on complex processes that lead to solutions that make our operational units more effective and efficient
• Lead others directly and indirectly
• Ability to communicate effectively with all levels of management
• Collaborate across teams such as IT, finance, enterprise analytics, outside vendors (e.g. Mattersight, Verint, Quantum Metrics) to set operational goals and deliver on budget commitments
• Excellent proven interpersonal skills with the ability to teach and motivate others
• Excellent verbal and written communication skills
• Strong Knowledge of Specialty workflow including the ability to identify opportunities that have broad and far reaching impacts
• Ability to work collaboratively with IT teams and represent/support the business
• Possess strong overall working and hands-on knowledge of specialty system applications – UI, workflow, table structure etc.
• Possess strong overall working and hands-on knowledge in specialty operations and processes
• Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements; conveys strong sense of urgency to drive issues to closure
• Possess ability to apply new innovative approaches to initiative delivery
• Good understanding of metrics, measurement of activities, productive work, rates etc. to support calculation and/or validating value/savings, building business cases and business models for value

Education

Bachelor’s degree or equivalent work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.