Senior Manager, Program Manager, Learning & Development

At Amazon, we're working to be the most customer-centric company on earth including how we fulfill and deliver customer orders. The vision of Amazon's NA Learning and Development org is to create a world-class learning and development experience for Amazon Logistics (AMZL Associates), Drivers, Delivery Service Partners, and Leadership teams. We are dedicated to working backwards from their needs to drive engagement, safety, and performance for our internal and external customers. Our mechanisms, technology, and training are designed to make Amazon the Earth's Best Employer.
As a Sr. Manager L&D Leader, you will lead a team to deliver world class learning programs leveraging innovative learning technologies that are experiential, drive behavior change, and increase performance of Amazon managers within our global business.
We are seeking a talented and creative program leader in the Learning & Development Content space to join our team. The ideal candidate will have a passion for producing engaging and informative content across various platforms. This role involves creating written and visual content, managing content calendars, and collaborating with cross-functional teams. The ideal candidate stays up-to-date with industry trends and incorporates best practices into content creation while developing and implementing a comprehensive content strategy aligned with organizational goals. This person will oversee the creation of high-quality, engaging content across multiple platforms through managing a high-functioning team of content creators.
Key job responsibilities
- Lead the L&D leader content team to design and deliver various modalities and content solutions for the programs and learning experiences that accelerate Amazon's ability to be Earth's Best Employer.
- Partner with Senior leadership, external Amazon teams, as well as Global Learning and Development (GLD) teams to continuously assess content industry trends and incorporate best practices.
- Collaborate with Learning & Development leaders and on-boarding teams to execute content strategies to support manager knowledge and development on key items.
- Drive strategies to develop best-in-class personalized learning experiences for managers that enable transformative growth and development at all levels of our organization.
- Be a leader on learning industry trends to foster greater design and delivery innovation and efficiency, as well as learning impact and learner accessibility.
- Partner with and amplify Diversity, Equity, and Inclusion efforts and ensure Amazon is an inclusive place for everyone.
- Evaluate the business impact of content in relation to programs through use of performance metrics/trends and present these metrics to leadership.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA