AddressAdditional Information This is a Shared Services position. 100% Travel.
Job Number 24022841
Job Category Information Technology
Location SSITEA Shared Service IT East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
The Senior IT Manager (Bench) role is key member of the Americas IT team. The position assists in championing and implementing property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides leadership of successful implementation and execution of regional initiatives. This position may be based remotely and will require approximately 75-80% travel. The Senior IT Manager (Bench) will be assigned to hotels within a geographic area on a daily/weekly/monthly basis to cover hotels with open positions. The Senior IT Manager (Bench) may be asked to travel outside of the geographical area based on business needs. The position requires providing temporary leadership, that can include managing direct reports, and technical support for a specific property, properties or market. Assignments can range from temporarily filling open field positions to supporting special projects like hotel openings, conversions or company/discipline initiatives. This position contributes advanced knowledge and skill in technology and applies sound business acumen. This individual will work closely with Regional, Cluster and Market IT field teams, as well as interface directly as needed with vendors, owners, executive committee and property staff to support information technology (IT) objectives. The Senior IT Manager (Bench) is typically assigned to moderate to highly complex assignments.
CANDIDATE PROFILE
Education and Experience
• BS/BA or equivalent work experience; 2-4 years’ experience in similar Information Technology position.
• Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.).
• Previous experience in Americas IT or Marriott HQ IT Support desirable.
• System-related professional certifications desired (e.g., Microsoft PC/Sever OS’s, PC/Server hardware, security and networking).
• Previous high travel work experience desirable.
CORE WORK ACTIVITIES
Provides Temporary Property Support
• Performs tasks on a temporary basis, with assignments ranging in duration from daily to monthly.
• Travels from one location to another as required to fulfill assignments.
• May provide project-specific support for one or more specific locations.
Meeting Client Technology Needs
• Evaluates situations and identifies needed areas of focus, with little to no managerial oversight.
• Manages technology/asset life-cycle. Confirms that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.
• Foresees, identifies and resolves system(s)’ performance problems.
• Oversees disaster recovery and business continuity as it relates to technology.
• Confirms that technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Confirms that adequate bandwidth exists and that circuits are secured.
• Supports end-use pager cellular phone issues.
• Troubleshoots high-speed Internet access problems.
• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine to complex desktop backup as scheduled or directed.
• Provides end-user support to property staff, business center.
• Resolves issues with setup or reset of security passwords.
• Supports email and use of MI network.
• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
• Executes disaster recovery plans.
Supporting On-Property Projects and Global Initiatives
• Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team.
• Reviews solutions and processes developed by vendors engaged on the project.
• Supports communications for all new applications/system installations and problem resolution.
Managing Work within Budget Targets
• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Reviews operating statements; researches and resolves discrepancies in technology charges.
• Oversees compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
• Conducts periodic inventories of applications and hardware; prepares reports for property management.
• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
• Confirms compliance to technology-related vendor contracts.
Building and Sustaining Relationships with Customers
• Establishes positive relationships with customers and peers.
• Writes/presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service.
• Provides detailed status reports as requested.
California Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually.
Colorado Applicants Only: The salary range for this position is $72,600.00 to $141,086.00 annually.
Hawaii Applicants Only: The salary range for this position is $87,848.00 to $155,197.00 annually.
New York Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually.
Washington Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
The application deadline for this position is 28 days after the date of this posting, 2/9/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
