Senior Manager, Creative Operations

Senior Manager, Creative Operations

Zendesk is looking for a seasoned Creative Operations professional to lead production and operations of its Creative Lab. This is a leadership role in which you will partner closely with the VP of Creative as part of Marketing Business Operations.

The day-to-day:

• Partner with the VP of Creative to develop roadmaps and OKRs that align the production team to key marketing priorities,

• Oversee and manage the day to day operations of the creative team including resourcing, capacity, and budget

• Maintain the creative roadmap, ensuring it is up to date and aligned with Marketing priorities on a weekly basis.

• Lead the production team operations, mitigating roadblocks in daily work as a point of escalation, supporting growth of direct reports, including learning and development, training, offsites, and career mapping.

• Own creative rhythms and processes, ensuring teams are aligned and connected to business goals in order to to build a healthy, thriving creative culture.

• Manage external agency relationships and workflows to scale internal Creative Operations.

The bigger picture:

You are a seasoned marketing professional with extensive experience working in the creative process and leading a production team. You’re confident navigating through ambiguity, able to keep teams focused by spotting challenges before they appear, proactively providing thoughtful solutions. You are a skilled relationship builder, fostering connections across marketing teams in order to uphold the brand, and promote Creative’s work across the business.

Requirements:

• Minimum of 8+ years creative and marketing management experience with a working understanding of creative teams

• Strong project management skills; program or process management certifications welcome

• 3+ years leading a team including recruiting, coaching, and performance management

• Skilled facilitator and proactive problem solver

• Strong understanding of the creative process for all types and phases of projects

Attributes we are looking for:

EMPATHETIC

You actively listen and work to address production team challenges by understanding and synthesizing diverse perspectives.

AGILE

You are open minded and enthusiastic, finding creative solutions to top priorities with clear boundaries and expectations across teams.

STRATEGIC

You proactively find opportunities to improve outcomes and keep creative in alignment with Marketing Org objectives

ACCOUNTABLE

You are the source of truth for Creative Operations, tactfully holding team members and stakeholders accountable to outcomes, agreements, and best practices

CLEAR

You are a clear, concise, and direct communicator who exudes confidence and possesses a go-getter attitude.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $142,000.00-$212,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.