Senior Itsm Servicenow Business Analyst

Responsibilities

• Provide a source of connection between business needs and IT initiatives to understand organizational efforts and IT implementations and how they work to serve each other.
• Analyst and document current ITSM processes, identifying areas for improvement and developing strategies to optimize service delivery.
• Collaborate with cross-functional teams to define and implement solutions that meet business needs as the Subject Matter Expert (SME) on ITSM frameworks and processes such as ITIL, Service Now, Change Management, Problem Management and Software Onboarding.
• Develop and maintain ITSM metrics and reporting. Provide insights and recommendations to drive continuous improvement.
• Facilitate communication and collaboration between IT a business stakeholder, ensuring that ITSM initiatives are aligned with business objectives and strategies.
• Stay up to date with emerging ITSM trends and best practice sand recommend innovations and improvements to enhance service delivery.

Qualifications - Top 3 Skills

• Strong ITSM ServiceNow Business Analyst experience working with cross functional teams.
• Ability to hit the ground running with creating and reviewing; (1) processes (2) documentation (3) workflows.
• Exceptional communication skills to collaborate and enforce policies across an organization.
• ServiceNow Certification Preferred

Job Type: Contract

Salary: $70.00 - $100.00 per hour

Expected hours: 37.50 per week

Schedule:

• 8 hour shift

Work Location: In person