Senior Hospital Collections Representative - Remote in Multiple Locations

If you are located within CA, AZ, NV, ID, OR, WA, UT, MT, CO, NM, and TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a member of our medical collections team, your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. You’ll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you’ll know you are doing your life’s best work.SM

As a Senior Hospital Collections Representative, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations. Your primary role will be to contact and consult with patients and/or their families who have outstanding medical bills. While ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.

This position is full-time. Employees are required to have the flexibility to work an 8-hour shift during our normal business hours of 7:00am OR 8:00am - 3:30pm AZ time. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of on-the-job training. The hours during training will be 7:00am to 3:30pm AZ time, Monday - Friday.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues.
• Handle escalated and complex customer issues, helping to provide resolution and settlement of account
• Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
• Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits
• Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
• Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
• May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience with Medical Collections.
• Experience with identifying root causes to determine appropriate actions and outcomes
• Ability to completely and concisely summarize important details in account notes
• Basic Proficiency with Windows PC applications and Microsoft Office (create, edit, format Word, Excel, PowerPoint)
• Must be 18 years of age OR older
• Ability to work the shift Monday to Friday 7:00am OR 8:00am to 3:30pm AZ Time, including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• Background in a medical/healthcare setting
• Direct healthcare data collection experience

Telecommuting Requirements:

• Reside within CA, AZ, NV, ID, OR, WA, UT, MT, CO, NM, and TX
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

California, Colorado, Nevada, Washington Residents Only: The hourly range for California / Colorado / Nevada / Washington residents is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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