***Collection Representative - Loan Servicing (Auto Finance) - REMOTE

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

 

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals twice a month, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

 

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Semi-Monthly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Collection Representative - Loan Servicing (Auto Finance) - REMOTE is responsible for servicing current and/or delinquent auto loan accounts and documenting all activities utilizing Loan Servicing software. Multiple positions available.Looking for Pre 30's, 30 Days, FPD, 60 Days, and 90 Days Collectors.

 

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Locate customers through the use of databases and references (Skip Trace).
• Other duties as assigned.

 

Requirements:

• Must be bilingual (English/Spanish).
• Adequate Internet/WIFI service and designated home workstation.
• Must be a self-starter, self-motivated, disciplined, and have strong work ethic.
• Must have experience working in a call center environment.
• Must have experience working with auto-dialer systems.
• Must have skip-tracing experience.
• Must have a minimum of 1 year collections experience.
• Subprime Auto Finance experience is a plus.

 

Veros Credit, LLC is an equal opportunity employer.

 

 

 

 

Keywords:

Collections Specialist, Collections Representative, Loan Servicing, Account Servicing, Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble.

 

Employment Type: FULL_TIME