Dutch Bros mission statement
Who we are
- Medical/Dental/Vision/Short Term Disability/Life insurances
- Paid Sick Days
- 401(k) plan with employer match after one year of employment
- Education Benefit Program
- Vacation/Floating Holidays/Paid Time Off
- Paid Parental Leave
- Flexible Schedule
- Paid Volunteer Days
- Various employee discounts
- Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
- 9+ years of experience in Facilities management or related field or education, any combination, required
- Certification in facilities management through Restaurant Facilities Manager Association or other organization is preferred
- Experience in project management
- Proficiency in understanding building systems, restaurant equipment, and infrastructure (such as utilities, HVAC, electrical, mechanical, and plumbing systems). Knowledge of espresso and beverage systems is a plus
- Proficient in Microsoft Office and Google Suites. Knowledge of Excel and ability to analyze, preferred
- Proficient in facilities management software applications
- Ability to travel for up to 75% of work schedule
- This position must be based out of Phoenix, Arizona
- Communication
- Technical Proficiency
- Problem-Solving
- Analysis
- Business Acumen
- Customer Focus
- Financial Management
- Leadership
- Relationship Management
- Team Orientation
- Vendor Management
- Respond to calls on a 24-7 basis to promptly resolve urgent facilities needs at existing shops.
- Regularly visit sites (2x per year minimum) to evaluate conditions and identify potential repairs and facility maintenance projects.
- Continually source and re-qualify service providers. Perform routine assessments of vendor performance, pricing, on-time delivery, specifications, quality of product, workmanship, responsiveness, and issue resolution for the shops.
- Participate in regularly scheduled meetings with Operations Leadership to discuss issues, concerns, or other pertinent project considerations.
- Provide support for the RFM team as a technical advisor and escalation point to assist in prompt resolution of complex issues and projects utilizing both technical knowledge of facilities and analytics available from our Facilities Management Software.
- Coordinate and manage real-time communication of programs, projects and complex issues to all stakeholders.
- Coordinate RFM contribution to annual capital plan.
- Develop and implement capital program standards for RFM team and, when appropriate, build out in Dutch Bros software systems.
- Work with RFM team to develop tactics needed for deployment of company programs or revisions to existing programs
- Take lead on any internal process changes that need to occur for program implementation or program revisions.
- Review available data analytics to identify trends in service gaps, internal improvement opportunities and recurring issues and provide corrective actions, both internally to the Facilities Management team and shop operations.
- When needed for program results, coordinate the analysis and reporting by the RFM team of data and analysis to provide accurate and current assessment of program objectives, work order productivity, cost savings and improvements.
- Other duties as assigned
- Occasionally move or lift office items
- Must be able to work in an office environment
- Must be able to communicate in an effective manner to perform job duties
- Vision must be good or corrected in order to perform essential job duties
- Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
- Ability to read and write in English in order to process paperwork and follow up on any actions necessary
- Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment