Senior Facilities Manager

Job Summary

Flagship is seeking a Senior Facilities Manager for a Class A Property Management client, overseeing roughly 30 locations and staff.
The Senior Facilities Manager is the manager for assigned site(s) and provides leadership and direction to a team of skilled staff in delivering facilities management services in a professional environment. This position is responsible for achieving the expected level of service delivery as described in the Master Service Agreement and/or the applicable Service Level Agreements. Performance is measured by Key Performance Indicators (KPIs), client feedback, and financial targets.

Job Description

Essential Functions

• Responsible for overall service and operational excellence for larger client sites or in some cases multiple facilities within a client or multiple clients

• Lead and contribute to the development of platform wide processes, procedures, SOPs, etc.

• Direct continuous auditing and redevelopment of platform wide processes, procedures, SOPs, etc.

• Work in cooperation with the client and Flagship leadership to develop and execute overall vision of the client facilities team.

• Ensure all Client and Flagship safety procedures are followed. Responsible for compliance of all training programs.

• Oversee the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's assets.

• Inspect areas routinely to guarantee that building services are at the highest level of quality standards.

• Responsible for delivery of preventive maintenance programs, while utilizing a CMMS platform for asset management and work tickets.

• Drive continuous improvement in all services provided to the client.

• Manage third-party contractors / vendors engaged in operating and maintaining properties.

• Work with Flagship Sourcing to bid and contract for scheduled and operational maintenance and services that are not self-performed.

• Support associated facility related client-projects.

• Improve operational practices by leveraging Flagship tools, processes, best practices to ensure service delivery is highly efficient and effective.

• Maintain Sites using Service Level Agreements and measured by KPIs.

• Assist in site incident investigation, utilize structure problem solving to identify root cause of failures.

Client Management

• Develop and maintain positive relationship with all Client stakeholders

• Primary interface with client representatives.

• Ensures delivery of committed services and overall satisfaction with Flagship performance.

• Demonstrate leadership, responsiveness, and creativity in finding solutions client problems

• Ensure best practices are implemented to meet client expectations

• Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.

• Assist in the creation of reports and presentations for client and for Flagship senior management.

• Act as a Flagship ambassador, adopting and maintaining the firm’s core values of Safety, Inclusion, Customer Focused, and Integrity

Team Management

• Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, and compliance with leading indicators (i.e. Safety Observations).

• Foster a collaborative teamwork environment. Promote energy and enthusiasm.

• Hold the team accountable through performance review process. Establish SMART goals, measure performance, and swiftly address any performance issues with support from Flagship HR.

• Promote a culture of diversity and inclusivity for all team members.

Financial Management

• Responsible for the operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to Flagship management

• When applicable meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.

• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.

Knowledge and Skills

• Workplace management

• Knowledge of equipment, controls, and building automation systems.

• Working knowledge of regulatory agency requirements

• Excellent written communication skills

• Excellent verbal communication skills

• Strong project management ability and problem-solving skills

• Ability to prepare operating budgets and capital plans

• Ability to read and interpret blueprints, schematic drawings and technical manuals

• Strong computer skills in Word, Outlook, Access or other facility management systems I.e. CMMS

• LANGUAGE SKILLS: Ability to read and interpret documents such as safety roles, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. PC literacy is required.

• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Excellent time-management and general organization skills.

Education and Work Experience

• Bachelor’s degree in Facility management, or general business management

• 10+ years’ experience in the Facilities Services

• 5+ years’ experience facilities management with an emphasis on client relationship management

• Previous experience managing vendors, subcontractors, and large maintenance technician and janitorial teams.

Work Environment

• Small-to-large office environment

• Safety glasses required while performing certain tasks

• Fast paced work environment.

• While performing the duties of this job, the employee may work near moving mechanical parts

• The noise level in the work environment is usually moderate.

• Exposed to a combination of normal office type environments, shop environments and manufacturing environments

• Regularly exposed to dust, odors, oil, fumes and noise.

Requirements

• Be able to pass criminal background requirements
• Clean driver's license
• Have own hand tools and battery drill
• Travel time expected for this position

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move a minimum of 50 pounds of equipment (pumps, tools, ladders) and ability to safely install rigging/lifting devices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!