Senior Experience Design Lead, Vice President

A Senior Experience Design Lead, Vice President leads initiatives within Commercial & Investment Banking - Payments from upfront research and strategy, design creation, delivery, and measurement.

Enterprise-level financial applications should demonstrate the same care and craft as consumer software, designed with contemporary user and human-centered practices. Senior Experience Design Leads are core to the transformation of product development at JP Morgan, operating as a peer and partner with Product and Engineering.

As an Experience Design Lead in CIB Payments you are responsible for large and impactful initiatives within our core platform experience team utilizing a facilitative leadership style with senior design, research, product, and engineering partners. Though without formal direct reports, you must be comfortable and capable of leading multi-disciplinary teams across the full range of design practices, from up-front research and insights, strategy, through to ideation, prototyping, testing, and to delivery of final designs. You don't need to be an expert at every step but drive, through your leadership and oversight, teams to execute at a high-level of quality. You are expected to be a strong partner with senior Product Management and Engineering Leads, developing product and business strategy that informs prioritization, planning, and decisions across multiple teams and lines of business.

Job Responsibilities

• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Lead the creation of new product and business strategy at the intersection of user needs and business goals
• Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Payment offerings
• Communicate expectations within the design team for standards of quality through creative direction and critique
• Contribute to the creation of visions ("north stars") that make strategy concrete
• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams
• Advance JP Morgan's practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Minimum of 5 years of relevant work experience
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
• Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Has led new business thinking and strategy through their user-centered design work

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $137,800.00 - $187,000.00 / year; Jersey City, NJ $137,800.00 - $187,000.00 / year