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Form of work
The Senior Spa and Wellness Director is accountable for the department's strategic leadership and day-to-day operations, aligning with the hotel's vision, mission, and values. This role requires adept financial management, effective leadership, exemplary customer service skills at a Forbes Five Star level, and the supervision of departmental requirements and standards.
- Talent Acquisition and Development:
- Assist in screening and selecting qualified spa candidates.
- Communicate performance expectations and provide ongoing feedback, mentoring, and conduct performance reviews.
- Offer coaching and counseling to associates to achieve performance objectives.
- Operational Oversight:
- Ensure Forbes Five Star standards are maintained at all times.
- Supervise operations in all Spa departments, including treatment rooms, guest reception, wellness, sustainability, partnership with spa pool management, and spa retail.
- Develop and enforce standard operating systems.
- Coordinate new hires and ongoing training programs.
- Partner with the engineering team to ensure the facility maintains Forbes Five Star luxury spa standards.
- Financial Management:
- Develop and monitor financial strategies to increase revenues while controlling operating expenses.
- Monitor annual budget and forecasts and review monthly financial statements.
- Implement yield management strategies, inventory management, and purchasing procedures.
- Adjust staffing levels, spa service appointments, and operational expenses to maximize spa profitability.
- Strategic Development:
- Proactively develop programs, marketing initiatives, and promotions to increase revenue opportunities.
- Enhance the guest experience and increase the repeat guest base.
- Create wellness and fitness experiences aligned with guest interests and ability levels.
- Work with key department leaders in helping create a sustainably responsible resort.
- Public Relations and Vendor Partnerships:
- Support public relations requests and respond to media leads.
- Establish beneficial partnerships with product, equipment, and supply vendors.
- Minimum 5 years of Spa management experience in a Forbes-rated luxury hotel or resort environment.
- Strong business and organizational skills.
- Creative energies and the ability to motivate and inspire a diverse spa team.
- Exceptional skills in running a large spa operation, particularly in a seasonal environment.
- Ability to create a supportive and nurturing environment that consistently exceeds guests' and associates' expectations.
Experience, Education, & Licensure:
- High school or equivalent education required; Bachelor’s Degree preferred.
Compensation
Base Pay Start Rate: $120,000/Yr. - $130,000/Yr.
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
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