Senior Director Of Operations

WHO WE ARE

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission - to make people feel good. While no one on the team is quite like the other, it's our common values that keep us united.

• Be Authentic and Humble
• Act with Integrity
• Bring Good Energy
• Achieve as a Team
• Get Extraordinary Results
• Inspire with Hospitality

ABOUT THE SENIOR DIRECTOR OF OPERATIONS

The Sr. Director of Operations is to develop and provide an innovative, team-focused, and inspiring vision of excellence in alignment with the company's objectives and desired results. The Sr Director of Operations is responsible for leading, developing, and making sincere and genuine connections with executive team members, regional managers, store managers and all hourly team members.

TO BE SUCCESSFUL YOU MUST

• Provide strategic planning regarding operations to ensure and sustain positive growth.
• Support and direct best scheduling practices for the restaurant according to past sales, trends, and events.
• Ensure financial accuracy of sales records, expenses, and inventories through proactively researching, reviewing, and correcting discrepancies, and maximizing profitability in each store location.
• Provide direction on how to drive excellence in service that creates meaningful and genuine connections with guests.
• Monitor financials, cash-handling, inventories, and invoicing accuracy performance.
• Ensure and audit the proper enforcement of sanitation standards, legal regulations, and security systems.
• Ensure the stores are complying with company policies and procedures.
• Audit the maintenance of equipment and facilities to required standards.
• Resolve and mediate conflict involving management, hourly employees, and guests.
• Conduct quality audits of food, drinks, service, facilities, and ambience.
• Ensure marketing initiatives are being adhered to.
• Motivate and increase employee job performance to meet company initiatives.

WHY YOU'LL LOVE UPWARD PROJECTS

• Excellent benefit and compensation package
• Paid time off and earned paid sick time
• Fitness discount programs
• 401K with company match
• A people focused culture united by our shared values
• Unlimited growth opportunities, with several new restaurant openings
• Having a voice. We provide empowerment and influence to all our team members
• Opportunity to build deep, meaningful, and lasting relationships with colleagues
• Recognition and rewards for your hard work and tenure
• Generous meal benefit program

• Requires 3 years of Director experience with positive financial results and low employee turnover.
• Bachelor's degree in Hospitality, Management, and Business preferred. Combined work experience and education with be considered in decisions.
• Servesafe and Responsible Alcohol Service Certifications are required.