Director Of Operations

Job Description: JOB TITLE: Director Operations REPORTS TO: SVP of Operations | Regional VP of Operations SUMMARY: The Director Operations is responsible for leading and executing all aspects of the campus operations to include safety, security, reliability, network environment, customer relations, the critical environment, and P&L. This role will strategize, manage, and operate multiple Datacenter facilities for Aligned. The Director of Operations will ensure all Datacenter facility systems meet or exceed industry standards for critical maintenance resulting in 100% uptime, ensures the building engineering and security teams follow all reporting and documentation processes and Standard Operating Procedures (SOPs), and meets all customer service level agreements and compliance audits. The Director of Operations will serve as the liaison for all 24x7 operational activities across their managed facilities with executives and department heads to ensure appropriate communications with all interested and vested parties. They will lead and direct the staff in their market to optimize employee potential and maximize Aligned’s continued growth in existing and new markets. This role reports to the SVP of Operations or their designee. DUTIES AND RESPONSIBILITIES: Provides senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety on a Senior level.Manages Campus operations of the 24x7 Datacenter environment. Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including, but not limited to, capacity, availability, budget, and inventory. Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems Has responsibility for meeting established Service Level Agreements (SLAs).Ensures that all work performed within the Datacenter is done to high quality and without impact to any internal/external customers.Oversees requirements and delivery of services provided by Operations, Security, and Safety. Drives maximum potential of these functions to provide exceptional services to clients and employees.Oversees and supports the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability. Manages Datacenter facility expansion and consolidation.Manages, coaches, and develops management team performing Datacenter operations.Manages and leads vendor relationship to maintain day to day operations and strategic goals for Datacenter Operations SLA’s and deliverables. Works with current vendor stakeholders and partners to develop and deliver strategic plans. Oversees all Datacenter vendor contracts, streamlining services required and optimizing overall costs.Will work closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented. Evaluates and mitigates risk on new and existing programs within datacenter program governance.Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.Drives Aligned’s Sustainability Strategy and creates a program to improve the efficiency of the Datacenter operations.Engages in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion.Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.Maintains documentation and diagrams capturing all essential parameters of Datacenter operations.Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.Creates and delivers presentations to leadership team, company meetings, and conferences.Will meet all customer service levels and power utilization efficiency commitments and take an active role in on-going customer interaction. Participate in customer service review discussion and various ad-hoc meetings related to Datacenter management issues.Manages customer service orders and remote hand requests.Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.Ensure compliance with all safety procedures as well as utilization of personal protective equipment (PPE).Respond quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns.Ensures inventory control programs/purchase parts and supplies are maintained.Ensure compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations.Operational Roles may also apply as necessary. QUALIFICATIONS: Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree. Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents. Ability to project and time manage effectively. Ability to develop operational standards, project tracking, and management documents. Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints. Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public. Requires a high level of commitment to customer service, whether co-workers or clients.Requires in-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.Ability to estimate cost of client installations and other assigned projects. Cost tracking for all projects. Knowledge of Purchase Order Requests process and invoice tracking. Develops appropriate RFP processes in addition to development of operating and capital budgets.Ability to analyze and solve problems involving several options with limited information. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently. Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences. Requires good organizational skills, attention to detail and an openness to new ideas and procedures. MSOffice applications. i.e., Excel, Outlook, Word, and PowerPoint.Occasional travel will be required for training and meetings. SUPERVISORY RESPONSIBILITIES: COMPETENCIES: Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.Business Acumen - Understands business implications of decisions; assist in developing budgets and experience understanding reporting budgets/financials; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Team Player with Strong Communications skills; Remains open to others' ideas and tries new things.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Professionalism - Approaches others in a tactful manner; Team Player across the organization; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Project Management - Develops project plans; Develops Budgets for projects; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand/walk/sitFrequently required to bend/climbOccasionally required to lift 25-50 lbs.Frequently required to utilize hand and finger dexterityOccasionally work near moving mechanical parts Occasionally/Frequently/Continually exposure to outside weather conditions While performing the duties of this job, the noise level in the work environment is usually quiet The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Aligned Data Centers is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.