Senior Director, Leader Of Small And Mid Market, Account Management

Thank you for considering Progyny!
The Senior Director, Small and Mid-Market is a member of the Account Management leadership team in the Progyny organization for our mid and small-sized employer clients. This position will be responsible for leading the company's mid and small market Account Management team, delivering on client benchmarks and client retention goals, driving revenue goals from upsells with existing mid and small market clients and managing key performance indicators to ensure annual goals are achieved.
Responsibilities:

• Responsible for leading and managing the mid-market and small Account Management teams ensuring all KPIs are met with a focus on client retention and pipeline management for upsells
• Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy
• Representing company at client meetings and events to promote the company's brand and build relationships with client base
• Must be able to seamlessly articulate Progyny's value to professionals, executives, strategic partners at both employers and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs
• Help resolve member abrasions that are escalated to the mid-market and small market Account Management Team; work closely with other senior leaders to identify the root of the escalation and the best path to resolve
• Implement improvements to Account Management business processes to ensure success with growth and scale
• Manage a staffing model and compensation approach to scale the team accordingly
• Identify professional development and training opportunities to grow and upskill direct reports

Position Success Criteria:

• Ability to guide and coach account managers as necessary to ensure their professional development and attainment of goals
• Ability to motivate and inspire a team in a changing environments
• Ability to build and manage a high-performance Mid MarketAccount Management team
• Attention to detail
• Ability to implement performance management processes
• Strong written and verbal communication skills
• Ability to identify, build strong relationships and utilize resources effectively - Team Player
• Strong relationship building and leadership skills
• Ability to work under pressure and prioritize responsibilities

About you ...

• 7+ years of experience successfully leading teams within healthcare, employer benefits or insurance industries
• Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
• Excellent listening, critical thinking, and problem solving skills
• Excellent messaging, positioning and communication skills
• Project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
• Strong business and financial acumen; strong problem-solving, judgment and analytic skills
• Prior success in a fast-growing organization or managing through transformational change

About Progyny:
Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation's leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.
Our mission is to make any member's dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.
Come join a company that's been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.
Our perks:

• Family friendly benefits: Paid maternity and paternity, fertility benefits (including egg freezing and IVF), emergency childcare program, parent's group
• Health, dental, vision and life insurance options for employees and family
• Paid vacation and summer flex time
• Company equity

• Bonus program
• 401K Match
• Company social events
• Flex days (3 days a week in the office) for positions located at NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $160,000 - $175,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.