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Form of workJob Description
Position: Senior Compliance Manager
Location: In office located in Fort Lauderdale, FL
Status: Full Time
Dress code: Business Casual, Casual Fridays
About Us
Hi, my name is George Papadakis, COO at Health Insurance Alliance (HIA), and I am looking for a highly experienced Compliance Manager to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all.
Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there.
At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered.
As our Compliance Manager, you will be overseeing the strategy of our Quality Assurance and Compliance team. Developing and continuously analyzing a strategy that our Sales Agents and CSR team can implement to evaluate and improve overall performance and compliance in each respective department.
The Opportunity
- You will oversee and evolve the Quality Assurance strategy, by auditing and analyzing our procedures.
- You will develop and conduct compliance training programs for our QA team.
- You will identify areas for improvement and provide constructive feedback for the QAs to enhance their performance.
- You will perform daily audits on the QA teams assessments and scoring of reviewed interactions to analyze and make continuous improvements to our processes.
- You will perform daily audits on the interactions and transactions of delegated Customer Service Representatives to better our QA Analysts productivity.
- You will prepare customized reports for management on key performance metrics and quality assurance findings.
- You will analyze data to provide insights and recommendations to support strategic decision-making.
- You will create ad-hoc reports as needed to address specific concerns or opportunities for improvement.
- You will conduct regular assessments of the Compliance department's overall performance and adherence to quality standards.
- You will collaborate with department managers to develop and implement strategies for continuous improvement.
- You will monitor and report on the effectiveness of training and development programs for CSRs.
What you bring to the table
- You have demonstrated experience in building strategic compliance protocols within Call Centers, preferably in the Insurance industry or similar.
- You have effective written and verbal communication skills to convey complex information in a clear and concise manner.
- You have strong analytical and problem-solving skills to assess processes, identify areas for improvement, and make data-driven decisions.
- You have demonstrated knowledge of insurance regulations and compliance requirements to ensure that our team transactions adhere to industry standards.
- You are detail oriented and digilent in overseeing regular compliance reports to senior management, detailing the status of compliance efforts and any identified issues.
- You are a resourceful, problem solver who is self motivated.
- You are an active listener and have strong organization and multitasking skills.
- You are tech savvy and able to leverage tools and systems to enhance compliance and tracking efficiency.
- You are a continuous learner and interested in staying informed about industry best practices, emerging trends, and technological advancements.
Location & Hours
- Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute daily to our Office.
- Hours of operation will be from 9 AM-5 PM Monday-Friday.
Compensation
Salary Range: $70,000- 80,000 USD
Benefits
- Competitive Compensation
- 20 days accrued PTO per calendar year
- Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
- 401 K after 3 month Probationary Period (Optional)
- Great Career development opportunities
- Monthly Team Lunches
The Interview Process
Round 1: Phone screen with Jade Hugh (HR/ Talent)
Round 2: In-person interview with George Papadakis (COO)
> Conduct references and background check
> Offer
Deadline to Apply: Monday, January 8th, 2024
How We Hire
HIA is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities.
HIA is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email j.hugh@alliancenationalhealth.com
