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Form of workCornerStone Staffing is currently recruiting for aSenior Commercial Van / Customer Service Specialistfor a long term contract opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.
Job Title: Senior Commercial Van / Customer Service Specialist
Pay: $24-26/ BOE
Schedule: Monday through Friday - Some flexibility between 8am and 6pm
The purpose of this job is to identify and resolve Customer Service inquiries in a timely manner for Commercial Van customers reaching out for servicing support through the channels of phone, email, and fax.
The Senior Contractor Customer Service Specialist must provide knowledgeable, professional communication to customers on every interaction and have prior experience in servicing the commercial customer for a period of four years. This position must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.
The primary functions of a MB Commercial VanCustomer Service specialist include but are not limited to:
1. Updating customers account with address/phone updates, notation of reason for calls/support provided
2. Providing direction to customers regarding account issues
3. Explaining payment methods
4. Processing of payments and check processing, i.e. phone payments
5. Resolving customer concerns/requests
6. Act as a liaison between the customer and various corporate departments
7. Initiating, explaining and executing various corporate processes
8. Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs
Requirements
4+ years of Customer Service, preferably in a Finance/Auto industry
Strong Attention to detail
MS Office skills
Data Entry of 35-40wpm
Education
- High school diploma
- College Preferred
