Senior Collections Specialist - Financial Pacific Leasing

Job Description
In this role, you will be responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts. You'll need to effectively communicate with both internal and external customers to resolve delinquent contracts. You will utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest, and to execute the resolution plan in a timely manner. To succeed, you'll need to maintain acceptable levels of productivity; i.e. call volumes, in order to properly service the portfolio and meet or exceed goals (specifically NPA).
Functions

• Communicate with Lessees that are 91-120-days past due (NPA additions), by telephone, mail and personal contact.
• Make resolution arrangements when accepting less than total due.
• Assist in negotiating and resolution of insurance issues on delinquent 91-120-day accounts.
• Maintain complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
• Collect and resolve ending residuals prior to NPA.
• Prepare repossession authorization packets as needed.
• Meet individual call volume as assigned by management and calls are made in a professional manner.
• Perform extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
• Notify Supervisor or Manager of any significant situations that may cause harm or loss to the company.
• Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

Qualifications

• Must be a high school graduate or equivalent.

Physical Requirements and Working Conditions
Work involves:

• sitting
• walking
• lifting up to 25 pounds.
• occasional Travel

No relocation offered.
About Us
Financial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal oriented environment. Excellent benefits and retirement package.
Compensation Benefits:
We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $39,624.00-$41,600.00, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.