Member Solutions Specialist Ii / Collections (Bilingual - Spanish / Preferred)

JOB TITLE: MEMBER SOLUTIONS SPECIALIST II / Collections(Bilingual - Spanish / Preferred)
Functional Area: Lending
Department:Member Solutions
FLSA Status: Non-Exempt
Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.
ABOUT THE ROLE:
Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.
We are looking for a Member Solutions Specialist II who is driven to make a positive impact on the employee experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you're always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
The Member Solutions Specialist II will demonstrate a service and results mindset while working with credit union members to collect on all types of consumer loans (e.g., auto, unsecured, VISA, lines of credit, negative deposit accounts), as well as more specialized areas of collections. This individual will act with empathy and be a creative solutions provider when working with members experiencing hardships. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!
WHAT YOU WILL DO:

1. Proactively contact members who have delinquent loans to arrange for payment or identify payment arrangements.
2. Conduct effective skip tracing to locate and contact members, if applicable.
3. Keep accurate and up to date records that reflect collection efforts and other pertinent data within credit union systems.
4. Investigates and resolves complex issues on member loans.
5. Manages specialty collection accounts as assigned (e.g., estate/deceased, charge-off recovery, cease and desist).
6. Supports other areas of collections by assessing and identifying member needs to ensure strong service delivery in all areas of collections, such as repossession, real-estate, bankruptcy, and charge-off recovery.
7. Demonstrates personal accountability as well as a team approach to achieve department goals.
8. Demonstrate sense of urgency to meet production targets, timely and with accuracy.
9. Demonstrates excellent service skills in all interactions with employees and members.
10. Produces and recommends inventive solutions to a wide range of new and unique situations.
11. Manages multiple priorities simultaneously on a frequent basis; produces results consistently with all assigned items.
12. Adheres to Seattle Credit Union's collection policies, procedures, and guidelines, as well as Federal and State laws and regulations.
13. Offers recommendations to improve processes and procedures, toward ongoing continuous improvement.
14. Actively participates in collaborative discussions with all team members to provide best in class service and results.
15. Supports a one-call service approach through sharing knowledge with other member facing staff that reflects a quality service standard across all business units.
16. Support, promote, and cross-sell credit union products and services that educate and serve our membership.
17. Performs accurate calculations (10 key and other) in real time while pursuing quality solutions.
18. Effectively adjusts to changing and evolving priorities and expectations.
19. Successfully manages unexpected situations using anecdotal and factual data to resolve challenges optimally.
20. Other duties as assigned.

WHAT YOU WILL BRING:
Basic Qualifications:

• High School diploma or equivalent.
• 2 years of collections with experience on all types of consumer loans (e.g. auto, VISA, lines of credit).
• 1 year experience in collections at a credit union or other financial institution
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Preferred Qualifications:

• 1 year of experience specific to repossessions and bankruptcy.
• Comprehensive knowledge of local, state, and federal regulations such as the Fair Debt Collection Practice Act, UDAAP, Reg Z, and Bankruptcy laws.

Working Conditions:

• This is a hybrid role with work performed remotely in the Greater Seattle area of Washington State. This role may be eligible for virtual work, outside the State of Washington in approved locations.
• Team members may attend special off-hour meetings and seminars.
• Significant contact with membership is achieved through our phone queue, focused on both inbound and outbound calls.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:
Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed above are representative of the knowledge, skills and/or abilities required.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Other details

• Pay Type Hourly
• Min Hiring Rate $22.98
• Max Hiring Rate $33.27

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