Insurance Collections Specialist

Job Summary:

The Insurance Collections Specialist is responsible for administering collection efforts as it relates to job files from day 1 of invoicing. As an Insurance Collections Specialist, you will perform a variety of duties related to accounts receivables, debt collections, and customer service. You will work with other leaders and team members to facilitate customer payment collections; support communication; and generally, make sure the company is achieving their accounts receivable goals. At times, you may engage in invoicing or other tasks related to the coordination of projects based on the company's needs.

• Check and verify outstanding account balances
• Monitor and maintain customer files in CRM
• Make calls daily and/or correspondence to customers and adjusters to collect balances owed
• Work with coordinators, customers, and adjusters to resolve outstanding issues
• Update customer files with payment and contact information
• Arrange payment plans when necessary
• Create and maintain good relationships with partners, vendors, insurance carriers, adjusters, supervisors, co-workers, and customers and provide a WOW experience
• Track and record incoming customer payments on your collections tracker
• Work closely with Business Manager for all legal matters pertaining to past due customer accounts, attorneys and property liens
• Accountable for reducing delinquency of customer accounts
• Provide customer service for collection issues, review account adjustments, and resolve client discrepancies
• Review invoices from coordinators to ensure collection scope moisture logs, notes and photos support invoice submission for maximum collection.
• Identify and inform management of any necessary policies and procedures to standardize, optimize, and increase accuracy and efficiency of revenue cycle processes.
• Manage and oversee that accurate information on Google job board including all columns for accurate data reporting

Job Requirements:

• Highschool Diploma
• Strong problem solving, critical thinking, problem solving, coaching, interpersonal and verbal and written communication skills
• Ability to plan and keep track of multiple projects and deadlines
• Ability to effectively present training and/or information, respond to questions from groups of managers, employees, customers, and clients verbally and/or in writing
• Proficient with computers and advanced knowledge of microsoft office suite, and basic client management systems
• Experienced using Xactimate and XactAnalysis, utilizing reports to improve operations
• IICRC industry knowledge
• Knowledge of IICRC standards – used to develop common, industry-accepted language and terminology regarding cleaning, inspection and restoration

Disclaimer:

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description, or any part thereof, at any time with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform all duties assigned by their supervisor willingly and without reservation.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a background in the insurance industry?

Experience:

• Collections: 1 year (Required)
• xactimate: 1 year (Required)

Work Location: In person