Senior Branch Operations Manager

Work Flexibility: Hybrid or Onsite
Who we want -

• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
• High customer service. People that convey authentic enthusiasm, puts the customer first with compassion and has charisma that drive people to want to partner with you.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure business goals and objective are met.

What you will do -
In an independent work environment, provide support to the General Manager and the sales staff to meet/exceed business goals. Effectively coordinate collaboration between Sales and Operations to ensure branch is providing 100% service level to the customers while ensuring all company quality standards are met. Formulate policies, manage daily operations and plan the use of materials and human resources. Direct, and coordinate the activities of organizations that are engaged in customer service, inventory, loaner kit assembly and distribution. Supports and influences branch(es) of over $200M+ in sales, 60+ people and case volume of $75K+
Quality First

• Ensure adherence to and become branch expert on all quality and compliance requirements as set forth by the Field Quality Management System requirements.
• Lead any regulatory agency (e.g. FDA) site visits and inspections per the Field Quality Mgmt System (FQMS) protocol.
• Ensure compliance with OSHA standards.
• Lead timely and accurate execution of product actions and expiration management processes.
• Ensure 100% on-time completion of all assigned training for yourself and team.
• Prepare branch for audits and ensure branch is in constant state of audit readiness.

Customer Experience

• Collaborate with key stakeholders (Distribution and Field Operations, Sales, Mktg, etc.) in optimizing the supply chain.
• Ensure on-time, complete and accurate delivery of products to customers.
• Direct and coordinate the daily activities of customer service, inventory, loaner kit assembly and distribution.
• Drive efficiency improvement in all aspects of the branch.

Innovation

• Coordinate new product rollouts with General Manager, Sales, Product Life Cycle team, Product Marketing, etc.
• Coordinate with Distribution and Field Operations with the implementation of new national supply chain initiatives.

People Development

• Lead all Branch Operations employees by partnering with Human Resources and branch leadership to acquire top talent, create a performance based work culture and develop a high performing team.
• Manage the performance of direct reports, including writing and delivering performance appraisals and taking disciplinary actions when warranted.
• Represent branch at quarterly regional operations meetings and annual national operations meeting.
• Drive employee engagement and recognition of key achievements.
• Partner with General Manager, Sales and Human Resources to develop successor.

Financial Results

• Drive performance that positively impacts the branch's P&L and Cash Flow by partnering with General Manager, Sales and Field Finance Manager.
• Partner with General Manager, Sales and Field Finance on budget and capital expenses.
• Ensure compliance with and become branch expert on Revenue Recognition rules.
• Partner with General Manager, Sales, Field Finance, Human Resources and Distribution and Field Operations on future real estate leases.
• Evaluate, manage and report inventory metrics to General Manager, Sales in order to positively impact P&L and cash flow.
• Meet top line sales, operating income and cash flow objectives; make improvements in top drivers such as inventory, instrumentation, freight expense and workforce planning.

What you need -

• Bachelor's degree and 10+ years of experience or 16+ years relevant work experience in lieu of Bachelor's degree - required
• Demonstrated management skills, including problem solving, project management, personnel/team management, interpersonal communications, focus, discipline, and responsibility
• SAP, Oracle, JD Edwards and WebOps - preferred
• 40% travel for the first 6 months to a year that will then change to 20% travel

Travel Percentage: 20%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.