Senior Associate Help Desk Technician

Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
This role provides managed services in support of a customer's business process or transactional services.
Essential Job Functions:

• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
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