Senior Alarm Technician

Company Overview

Since 1952, All-Guard Alarm Systems, Inc. has been dedicated to providing peace of mind to business and residences throughout the Bay Area. From Fortune 500 companies to the average family home, we have the same proven dedication to customer service that has served our customers for over 65 years. We are one of the largest independent security companies in the Bay Area, and will continue to protect businesses and families for generations to come.

Our team in Santa Rosa is currently searching for a motivated, thorough, and customer service friendly individual to be a Senior Alarm Technician.

Compensation & Benefits

• Competitive pay, DOE
• Opportunity to advance
• Full benefits after 60 days (medical, dental, life, and AD&D)
• Paid vacation, sick leave, and holidays
• Use of company vehicle
• 401k with company matching
• Elective benefits available at employee's expense (AFLAC)

Position Overview

The Senior Alarm Technician is responsible for the servicing of residential and commercial Burglar Alarm, Fire Alarm, Access Control, and CCTV (Camera) Systems.

Responsibilities

• Establish positive relationships with clients and other trades on site.
• Explain service processes to customers.
• Install wiring and devices per project or service ticket plans.
• Service systems in a timely manner, aligning to company standards.
• Troubleshoot hardware and software issues and resolve them.
• Complete all necessary paperwork per company standards.
• Perform all duties safely and responsibly to avoid injury, damage to property, and loss of materials.
• Work independently on different residential and commercial job sites.
• Be in a rotation to answer customer questions via telephone.

Minimum Qualifications

• 5+ years servicing burglar alarm, fire alarm, access control, and/or CCTV systems.
• Excellent communication skills both written and verbal.
• Clean/good DMV record.
• Ability to work independently with minimal direction.
• Ability to meet deadlines.
• Professional appearance and demeanor.
• Ability to understand and follow instructions (both written and verbal).
• Ability to safely operate hand and power tools.
• Must have or be able to obtain Alarm Company Employee (ACE) license.

Preferred Qualifications

• Have or be willing to obtain Fire & Life Safety Certification.
• Basic knowledge of electrical wiring, electrical theory, and construction.

All-Guard Alarm Systems, Inc, is an equal opportunity employer and does not discriminate based on an applicants age, sex, gender, gender identity, race, ethnicity, religion, sexual orientation, or any other class protected by state or federal law.

Must be able to pass a pre-employment physical, drug screen, and investigative background check.