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SalaryWHO WE ARE
This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
Metropolitan Transportation Services (MTS) conducts planning for the regional transportation system that includes highways, transit, aviation, freight, and bicycle and pedestrian connections. The Metropolitan Council is the region’s federally designated Metropolitan Planning Organization. MTS also provides direct transit service through contracts or partnerships with counties to deliver four major programs: Metro Mobility/ADA, Transit Link dial-a-ride, contracted regular-route bus service, and Metro Vanpool.
Contracted Transit Services has adopted the following mission statement:
MTS Contracted Services delivers sustainable and operationally effective transportation and mobility choices that are reflective of and serve the needs of our diverse customer base conveniently, consistently, comfortably, and safely through effective partnerships.
How your work would contribute to our organization and the Twin Cities region:
The Senior Administrative Specialist provides a variety of administrative support services of moderate complexity to support the MTS management team and staff. The Senior Administrative Specialist has primary responsibility for supporting the administrative needs of the Transportation Accessibility Advisory Committee (TAAC) and will occasionally field and reroute calls for contracted services managers and staff. This position will use Microsoft Office Suite (Excel, Word, Outlook, OneNote) and other programs like Application Extender to support Metro Mobility filing and fixed route customer contacts system.
What you would do in this job
- Provide administrative support for Transportation Accessibility Advisory Committee (TAAC) meetings to include preparation of agenda and distribution, writing meeting minutes and public posting of meeting documentation on the Council’s website.
- Provide customer service to callers and visitors following data privacy laws, answer general questions and connect callers to resources and staff as appropriate.
- Provide administrative support in data entry, formatting documents, maintaining logs and effectively communicate via multiple applications such as Word, Excel, Outlook, Teams messaging, OneNote, and Adobe.
- Work in a paperless environment.
- Support department incoming and outgoing mail processing.
- Timely preparation and processing of incoming and outgoing mail, faxes, etc., in compliance with data privacy laws. Daily operation and maintenance support of printers and scanners and organizing documents into correct shared network folders.
- Support contracted services managers and staff by ordering equipment and supplies, processing conference registrations and other purchasing-related tasks as necessary.
- Assist Metro Mobility with administrative tasks included, but not limited to, scanning and processing applications for filing in Application Extender software.
- Maintain a high level of professionalism, customer service, discretion, and timeliness in responding to requests, both in-person and virtual.
- Perform administrative duties utilizing WAM and PeopleSoft Financials to complete vendor approvals, including ordering, tracking payments and invoices complying with current procurement guidelines.
- Other duties as assigned.
What education and experience are required for this job (minimum qualifications)
- High school diploma or equivalent.
- Three (3) years of prior administrative work experience, including experience with purchasing and preparation of meeting agendas, materials and minutes.
- Strong proficiency working with Microsoft Office and other technologies to support a work environment where staff work both remotely and from the office (MS Teams, Word, Outlook, Excel, OneNote, etc.).
- Ability to communicate effectively both verbally and in writing.
- Ability to perform data entry and admin tasks with a high degree of accuracy.
- Ability to handle multiple priorities, including high call volume, in-person visitors, fax, email, etc.
- Experience advancing and integrating the values of diversity, equity, and inclusion in the workplace.
- Familiarity with Contracted Transit Service programs and services enough to answer basic questions, provide resources or transfer callers to appropriate support personnel.
- Proficiency in Mitel phone systems and use of Microsoft Teams to communicate and forward calls.
- Proficiency in Microsoft Word, OneNote, Excel, Outlook, Adobe.
- Ability to proficiently navigate through Application Extender software and other customer supporting software.
- Ability to manage the high volume of communications and administrative tasks.
- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
Additional information
Union/Grade: AFSCME/Grade C
FLSA Status: Non-Exempt
Safety Sensitive: No
Full Salary Range: $25.67 - $38.78 hourly/$53,394 - $80,662 annually
Anticipated Hiring Range: $25.67 - $29.16 hourly/$53,394 - $60,653 annually
What your work environment would be:
Work is performed in a standard office setting. Some positions may require travel between primary work site and other sites.
What steps the recruitment process involves:
- We review your minimum qualifications.
- We rate your education and experience.
- We conduct a structured panel interview.
- We conduct a selection interview.
If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.
We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:
- Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
- Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
- Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
- Dental insurance, life insurance and vision insurance
- Well@Work clinic
- bus/rail pass valued at over $1200 per year
- parking at many job locations
- fitness centers at many job locations
- Employee Assistance Program
- extensive health and wellness programs and resources
