Security Scheduling Specialist

RESPONSIBILITIES

• Establish, maintain, and review Security Officer schedules to ensure adequate coverage and to minimize overtime.
• Receive and respond to call offs from Security Officers to effectively manage coverage for client sites.
• Meet or exceed financial and operational goals while providing quality customer service.
• Handle any escalated schedule, operational, and or security issues or emergency situations appropriately and report as appropriate.
• Assist Operations Managers in addressing Security Officer attendance and/or performance issues.

QUALIFICATIONS

• 3 years experience in a heavy volume call/dispatch/scheduling center.
• 3 years prior customer service experience required.
• Contract security experience preferred.
• Valid PERC card and 20 Hour Security Training Certificate.

KNOWLEDGE, SKILLS & ABILITIES

• Proficiency with Microsoft Office software and scheduling software.
• Willingness and ability to work a flexible schedule to meet the needs of the business, including weekends and evenings.
• Strong organizational skills and proven ability using poise and professional judgment in complex situations in a fast-paced environment.
• Proven ability to prioritize and adjust heavy workload, manage a variety of tasks, and meet various deadlines with changing priorities, frequent interruptions, and conflicting deadlines.
• Great written, verbal, and interpersonal communication skills.
• Strong drive and initiative, excellent work ethic, eager and fast learner, and a 'can-do attitude.

The Scheduling Specialist is responsible for coordinating daily schedules and assignments to ensure appropriate on-call security force is available to cover open posts created by position vacancies, absences, and call-offs.

Schedule: 9am-5pm and On call

*The salary range is non-negiotable 45,000-48,000.*

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance