Rehab Registration & Scheduling Specialist

Job Purpose:

The Administrative Assistant is responsible for facilitating the efficient operation of the Rehab department by scheduling patient appointments, answering phones, and managing patient records and charts.

Primary Duties and Responsibilities:

• Schedules and coordinates patient appointments in accordance with location and clinician specific templates

• Greets patients at arrival for their scheduled appointments completing registration process

• Reviews and verifies benefit information with patients

• Monitors scheduling app alerts for assigned location

• Handles reschedules, cancellations and no shows maximizing efforts to recapture patient

• Communicates scheduling and patient changes with appropriate clinic staff efficiently

• Processes incoming and outgoing referrals for assigned clinicians

• Answers phones and assists with patient questions in a kind and professional manner

• Posts payments and co-payments to patient accounts

• Maintains office supplies and coordinates maintenance of office equipment

Competencies:

• Adaptability: Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives

• Collaboration: Demonstrates cooperation and teamwork working towards solutions that generally benefits all involved parties

• Communication : Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience

• Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form. Ability to comprehend and apply a common sense understanding to carryout simple written or oral instructions

• Planning and Organization: Manages a high volume of tasks at one time, prioritizing workload while maintaining a high level of attention to detail. Recognize and solve problems in the context of a variety of situations with multiple variables, both predictable and unpredictable

• Initiative: Plans ahead for upcoming opportunities or problems and takes appropriate action; consistently goes above and beyond expectations to improve patient care and organization results

• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently

• Judgment: Acts with the patient's best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality

• Professionalism Shows commitment to quality acting with expertise and integrity; ability to foster collaboration, communicate respectfully, and open to receive feedback.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

• High School Diploma or GED

• A minimum of one year of experience in a similar position and/or performing similar tasks

• Working knowledge of Microsoft Word, Excel, PowerPoint and Google Calendar and Google Mail.

• Previous with EMR system preferred

Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Physical/Mental Demands:

• Sit or stand for long periods of time

• Lifting, carrying and/or moving objects up to 20 pounds in a manner consistent with most office environments

• Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.

• Finger dexterity, the ability to twist hands/wrists repetitively, pushing/pulling against stiff joints, using a variety of holds; demonstrating exercises, lifting/raising over shoulder height

• Vision (e.g., depth perception, color vision), Hearing (e.g., high pitch sounds, soft or distant sounds) to interact with patients in person and over-the-phone

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization