Scheduling Specialist

Full-time - hourly

Job description

Step Forward Therapy provides Occupational Therapy, Speech Therapy and Physical Therapy Services to children, adolescents and developmentally delayed adults.

Our ideal candidate is someone who has a customer-centric attitude and enjoys working in a fast-paced environment. We are looking for a person who can multi-task in order to hand our therapist's schedules and communicate with clients via phone, email and in-person. Someone with good communication and people handling skills. Someone who is proactive, self-assured and able to multitask. Someone who can brighten everyone who walks in the door!! Someone who is motivated and looking for a career and not just a job!

If this sounds like you, submit your application now!

Responsibilities:

• Front desk receptionist activities
• Manage therapists’ schedules as per the need of the clients
• Keep all schedules up to date on the scheduling system
• Arrange coverage for therapists’ cancellations
• Manage continuity of care
• Maintain upcoming time off schedule and ensure coverage for time offs for short term and long term needs
• Address clients’ request for schedule changes
• Help client understand the importance of consistent arrival to appointments
• Keep the facilities organized and clean at all times
• Other administrative duties as assigned
• Obtain prior authorizations and help track authorization expirations and visit limits
• Ensures waitlist is managed and clients are scheduled as soon as possible
• Guides decisions made regarding scheduling

Qualifications & Experience:

• Prior scheduling experience ( 1 year preferred)
• Customer service experience (1 year preferred)
• Prior authorization experience (preferred)
• Medical terminology (1 year preferred)
• Proficiency using Apple products and Google Workspace (1 year experience preferred)
• Excellent interpersonal, communication, and listening skills
• Strong analytical and problem solving skills
• Excellent planning, time management and prioritization skills with the ability to meet expected deadlines
• Flexible, positive, and adaptive to a fast-paced environment with changing schedule-related needs
• Punctual and reliable
• Ability to work independently with minimal supervision, as well as work with a team

Schedule:

• Monday to Thursday: 10:00 am - 6:30 pm and Friday: 8:30 am - 5:00 pm

Location:

• On-site/In-Person 5 days per week
• Rolling Meadows, IL 60008:

Job Type:

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person