Address
Form of work
SalaryOverview:
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.orgResponsibilities:
Qualifications:
Secretary II
Full Time; FTE 1.0
Monday-Friday, 8:00am-4:30pm
Moline, IL
Coordinates, conducts and performs administrative duties associated with the Wound Center. This includes patient reception, maintenance of patient record, and coordinating patient appointments and follow-up communications. Additionally, this position will be responsible for entering and monitoring data in to a database associated with patient care management and follow-up. This positon also assists in proper pre-certification/authorization and pre-approval for testing as needed. Interacts in a customer-focused and compassionate manner to ensure patient needs are met. This position is under the direction of the Manager of Wound Center.
Why UnityPoint Health?
- Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org
Administrative Support
- Takes verbal and written referrals for new patient
- Keeps accurate, up-to-date database of information associated with the wound center in order to track on-going care management and identified metrics
- Enter results into EPIC
- Scans and copies records, mails appropriate information to patients and physicians.
- Assists in performing pre-certification/authorization and pre-approval for testing as needed
- Assists all members of the Wound Center and UnityPoint health care team.
- Answers incoming telephone calls and coordinates and schedules appointments with patients
- Confirms scheduled appointments.
- Projects positive, flexible attitude and communications in order to meet patient's needs.
- Maintains positive communications with wound center providers, nurses, and referring providers.
- Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
- Demonstrates ability to meet business needs of department with regular, reliable attendance.
- Employee maintains current licenses and/or certifications required for the position.
- Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
- Completes all annual education and competency requirements within the calendar year.
- Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Qualifications:
Minimum Requirements
Preferred or Specialized
Education:
High School degree
Associates Degree
Experience:
1-2 years medical experience
License(s)/Certification(s):
Certified Medical Assistant
Knowledge/Skills/Abilities:
Written and oral communication skills
- Use of Microsoft Office products including Outlook, Excel and Word
- Strong computer skills including inputting data
- Customer/patient focused
- Medical terminology
Other:
Use of usual and customary equipment used to perform essential functions of the position.
