Scheduling Coordinator-Plastic Surgery

The Scheduling Coordinator – Plastic Surgery is responsible for managing the patient experience through in person and electronic scheduling activities. This involves coordinating the precertification, preauthorization, preregistration, and patient reminder activities in conjunction with scheduling and assisting in office.

Schedule: Contingent, 2-3 days a week

Location: Central Campus (700 Childrens Dr.)

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here,Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

• Operates communication systems including but not limited to telephone/voicemail, email, EPIC, paging system, and multi-function devices i.e. fax/printer/ copier/scanner, while ensuring proper documentation.
• Manages and coordinates new patient/referral information and chart creation. Assists in mychart setup and communicates with families prior to their appointment for any appointment needs through the pre-registration process.
• Maintains patient lists and medical records, verifies patient information, schedules new and follow up visits, and works with internal and external departments on follow-up information. This includes any future scheduling noted or paperwork needed.
• Completes mandatory office preparation checklist items to have the waiting room ready for the day, while disinfecting and stocking on and offstage areas in-between patients. Including notation of office stocking needs and linen needs.
• Registers and accompanies patients to their assigned rooms when necessary.
• Collaborates and participates with patient family events (hand camp, picnic, 22q at the Zoo).

Education:

• High school graduate or equivalent.

Skills:

• Knowledge of filing, word processing, spreadsheet, medical terminology, coding, and office skills. Proficient in the use of a personal computer. Excellent customer service skills to interact with department staff and the public. Interpersonal skills necessary to deal with the public in a polite and effective manner.

Experience:

• Two years previous secretarial experience in the medical office setting; surgical scheduling experience preferred.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet