Scheduling Coordinator

Scheduling Coordinator

Our Scheduling Coordinator at Home Instead is part of our administrative team. This energetic, dynamic customer service professional is responsible for scheduling clients and Care Professionals; in order to provide the highest quality service to clients with emphasis on creating meaningful relationships.

Desired Attributes:

• Must have an upbeat, positive attitude!
• Ability to manage stress and problem-solve.
• Strong customer service skills and phone etiquette.
• Ability to organize and prioritize daily, monthly, and yearly work.
• Proficient with computers and Microsoft Office
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.

Primary Responsibilities:

• This is a computer and phone centered position.
• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with client and Care Pro scheduling concerns to ensure problems are resolved effectively.
• Participate in a fast-paced, team-oriented environment.
• Maintain regular attendance at the office to execute job responsibilities
• Assist with after hours on-call scheduling coordination periodically throughout the year.
• Available to act as back-up for the On Call Supervisor

Benefits Include:

• Paid Time Off
• Profit Sharing
• Retirement Plan
• Health, Dental, and Vision Insurance
• Telemedicine Service
• AFLAC Short-Term Disability and Accident Indemnity Insurance
• Consistent Schedule Monday through Friday

Requirements:

• Dependable Vehicle
• Current Driver's License
• Current Auto Insurance
• Clear Driving Record
• Clear Criminal and Background history
• Complete pre-employment drug screen

Keywords: Scheduling, Scheduling Coordinator, Patient Coordinator, Staff Coordinator, Staffing, Staffing Coordinator, Schedule

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How many years of customer service experience do you have?

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person