Scheduling Coordinator

About Akron Children’s Hospital

Akron Children’s Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation’s best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children’s Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children’s Anywhere app, we’re here for families whenever and wherever they need us. Learn more at akronchildrens.org.

OUR PROMISES

• To treat every child as we would our own
• To treat others as they would like to be treated
• To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Full - Time: 40 Hours Per Week
1st Shift: 7am - 7:30pm (8 Hour Shifts)
Sunday - Saturday w/Rotating Weekends/Holidays
Remote Position with Onsite Requirements as Needed

Summary:

The Scheduling Coordinator role is responsible for coordinating services between patient’s needs and availability. The role handles complex appointment requests and requires extensive telephone communication, customer interface, and the ability to handle multiple priorities while working independently in a fast-paced environment.

• Enters and validates medical, demographic, insurance, and financial data in a timely manner in the appropriate system, along with creating accurate appointments.
• Provides support and back up assistance as deemed necessary.
• Handles a wide variety of patient inquiries regarding physicians and services.
• Identifies the need for and accurately schedules interpreter services.
• Meets productivity and quality standards as stipulated by departmental goals.
• Functions as an integrated team member and works collaboratively with other staff across the system to improve patient experience.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.

Technical Expertise

• Demonstrated ability to use PCs (and toggle between multiple applications), MS office, and multi-line phone experience preferred. Epic software experience is preferred.
• Keyboarding/data entry skills required.
• Organization skills with attention to detail required.
• Notable client service, communication, and relationship building skills required.
• Ability to function both independently and as a team player in a fast-paced environment required.
• Must have strong written and verbal communication skills and excellent spelling.

Education and Experience

• • High school diploma or GED required.
  • Minimum 2 years of experience in patient registration, scheduling, and/or customer service is required.
  • Basic knowledge of medical terminology is preferred.