Scheduling Coordinator

The Scheduler is responsible for the day-to-day scheduling and coordination of homecare aides, and homemaker assignments. A critical component of this job is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first rate customer service, and exceptional client satisfaction.

REPORTS TO: Office Manager/Supervisor

SUMMARY

The key to this position is an outgoing, friendly, genial interaction with a wide range of people.

In this job, it is very important to connect with other people, to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done.

Communication is almost always a "selling" rather than a "telling" nature.

A lively enthusiasm is necessary.

Personal interactions will generally be upbeat and cheerful, requiring someone who is warm, helpful, and friendly. A faster-than-average pace will be the norm for this position.

There will be several "pots on the fire" at once, therefore the job requires one to shift from task to task quickly, and maintain a strong sense of urgency to keep everything going smoothly.

Information free flowing and informal

QUALIFICATIONS

· Have a high school diploma

· Prefer at least one year experience with in-home service scheduling

· Be computer savvy

· Demonstrates self-motivation, flexibility and the ability to multi-task

· Experience working in a high stress environment with multiple demands

· Be willing to learn our scheduling software

· Have excellent telephone and written communication skills

· Have experience working with clients in a professional setting

· Be detail-focused and able to stay organized

· Caregiver experience preferred

· Scheduling experience within the homecare industry preferred

RESPONSIBILITIES

· Demonstrates support for the agency’s mission statement

· Schedule shifts by matching caregiver qualifications and availability to clients’ needs

· Communicate new assignments and/or schedule changes to caregivers and clients

· Identify and address scheduling issues (i.e. call offs, no shows etc.)

· Work under time pressure and manage multiple demands simultaneously

· Follow-up with prospective clients over the phone and complete Intake Form

· Some evening and weekend on-call work will be required

· May be required to do interviews with prospective caregiver applicants

· Serves as a receptionist/operator as assigned

· Assists with the referral/intake process for clients needing services

· Maintain confidentiality of client, personnel and agency operations

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus opportunities

Work Location: In person