Scheduling Agent

Intouch Insight is a growing technology company headquartered in Ottawa, Ontario, with offices in Canada and the US. We are looking for an individual to work on a permanent, full-time basis, as a Research Shopping Scheduler.

Responsibilities

As a Scheduler, you will be working with our database of independent contractors who perform research shopping assignments throughout the US and Canada and ensuring that our clients' research shopping programs have the best quality in the industry. In this very busy environment, working to strict client deadlines, you will assign research shopping opportunities to existing contractors and provide them with support in successfully completing their evaluations. To succeed, you will need to be friendly, professional, awesome on the telephone, and have strong organizational and problem-solving skills. The stronger you are with technology and social media, the better. Your oral and written communication skills must be first class.

Any experience you have had in the research shopping and marketing industry, or even in a call center or a retail environment, will be a definite asset.

Some traveling may be required.

About Intouch

Intouch Insight is a growing technology and managed services company with headquarters in Ottawa, Canada. We take great pride in the Customer Experience ecosystem we’ve created, allowing us to be at the forefront of innovation and driving growth for our clients. We have a 25+ year history and a Fortune 1000 customer-base. Our single platform approach allows multiple data sources such as Survey, Checklists, Research Shop and Audit data to use our common reporting platform. At our core, we’re passionate about helping businesses create experiences to win customers for life.