Scheduler/Call Center Agent

Renewal by Andersen of Wyoming, Montana and Rapid City is currently hiring for the position of Scheduler/Call Center Agent.

Renewal by Andersen is a 'start to finish' residential window replacement company serving Wyoming, Montana, and the Rapid City, SD area. We are the full-service replacement division of Andersen Windows, which is the largest and oldest window manufacturer nationwide. The purpose of this position is to communicate with customers effectively and professionally, while excelling in multi-tasking, scheduling, and exceptional communication skills.

Primary responsibilities include:
The Scheduler/Call Center Agent is responsible for ensuring that the company’s positive image and reputation remains intact through daily interactions with existing and potential customers. Their main responsibilities include:

• Directing inbound phone calls to the proper department in the office.
• Qualifying leads and setting appointments for outside sales consultants in multiple states.
• Following various communication scripts when speaking to existing and potential customers.
• Answering inquiries or questions about the products and/or services provided.
• Confirming appointments.
• Collaborating within the department to improve processes or customer experience.
• Various other office duties as assigned.

Position Requires the following Skills:

• High attention to detail.
• Great oral and written communication skills.
• Strong customer service skills, in person, over the phone, and via text and email.
• Excellent time management and multi-tasking ability.
• Office and customer service experience is preferred, but not required.
• Proficiency in Microsoft Office or Google Suites programs.
• Familiarity with Sales Force or other CRM software a plus.

Company Benefits Offered:

• Blue Cross Blue Shield Health Insurance
• Paid time off
• Paid Holidays
• 401K
• Life Insurance
• Supplemental Insurance

Renewal by Andersen is a drug free workplace.

Department is open from 7 AM to 6 PM. 8-hour shifts may vary. Some Saturdays possible.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to undergo a background check in accordance with local, State and Federal guidelines?

Experience:

• scheduling: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: In person