Concierge Scheduling Agent

Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.

About Our Opportunity

KISx Card, LLC, now a Valenz Health company, is seeking a Concierge Scheduling Agent to assist with the daily scheduling of patients for our KIS Imaging program. The KIS Imaging program provides participating members with the opportunity to schedule high-end radiology procedures including MRI, CT, and PET scans within a proprietary network of providers with little or no out-of-pocket expense to the employee.

As a Concierge Scheduling Agent, you’ll ensure first- rate customer service while coordinating the scheduling of exams for all requesting patients.

Things You’ll Do Here:

• Responsible for all aspects of the member scheduling process to include: collection of patient demographics, obtain member benefits and eligibility information, coordinate scheduling between members and provider, and facilitate communication between members, clients, and the entire KIS Imaging team.
• Ensure a high-quality customer experience throughout the scheduling process.
• Share responsibility in the overall utilization of the KIS Imaging program.
• Assist in front-end sales of the KIS Imaging program.
• Collaborate with the KIS Imaging team to ensure a positive member experience during scheduling.
• Assist the operations team with patient case management, confirm patient appointments, aid in claims management and foster positive client and provider relations as required.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Where You’ll Work

This role is remote.

Why You Will Love Working Here

We offer employee perks that go beyond standard benefits and compensation packages – see below!

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!

Perks and Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting.
• Flexible working environment.
• Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
• Paid maternity and paternity leave.
• Community giveback opportunities, including paid time off for philanthropic endeavors.

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

What You’ll Bring to the Team:

• 2+ years in customer service focused role in the healthcare or medical industries.
• Strong aptitude for relationship building with a highly effective communication style.
• Experience in a deadline driven environment with a knack for organization, time management, and detail.
• Ability to maintain strict confidentiality and handle sensitive information with discretion.
• Ability to innovate and bring solutions to the table.

A plus if you have:

• Experience working in a remote environment.
• Familiarity in medical scheduling, claims, benefits, and eligibility verification.