Address
Form of work
SalaryJob Summary:
Responsible for scheduling outpatient diagnostic procedures. To obtain correct patient demographics, physicians name and appointment type. To utilize appropriate communication and interpersonal skills in all telephone contacts. Responsible for maintaining working knowledge of procedures scheduled through the computer system.
Service and Quality Standards:
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with Maryville Imaging policies and code of conduct, and identifies any conflicts of interest.
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Growth
Is a loyal ambassador
Is active and involved
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of Maryville Imaging resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources
Job Responsibilities:
1. Schedules and enters patient appointments in computer system
2. Verifies the accuracy of patient name, diagnosis, physician, etc., obtaining
all necessary information
3. Communicate any changes in schedule
4. Attempts to reschedule appointment as needed
5. Contacts scheduled patients in the event of equipment failure
7. Coordinates schedules with other departments as appropriate
8. Does Clerk/Receptionist duties as needed
Education Requirements and Other Requirements:
Education Level: High school diploma or equivalent preferred
Certification/Licensure:
Experience Requirements: Knowledge of medical terminology preferred. Good telephone
manners and interpersonal skills. Computer experience preferred.
Working Conditions:
Extensive sitting – Office environment
Exposure Category II: Tasks that involve no exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment. Appropriate protective measures should be readily available to every employee engaged in Category II tasks.
