Job ID: 0009HB

Tupelo

Administrative Support - CENTRAL SCHEDULING

At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.
We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.
#WhatConnectsYou

Customer Service:

• Ensures delivery of outstanding customer service in the performance of assigned duties
  Schedule/Pre-Certify/Pre-Registration:
• Responsible for scheduling/rescheduling, pre-certifying, and pre-registering patients for appointments, diagnostic tests, and outpatient procedures as ordered by referring physician
• Notifies appropriate personnel when there is a scheduling conflict (i.e. additional appointment, double-booking of appointments)
• Obtains necessary information required for scheduling, pre-certification, and pre-registration
• Obtains and/or verifies patient’s demographics, insurance information/eligibility, and benefits
• Responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered
• Notifies patient of the location of the appointment, test, and/or procedure
  Communication:
• Responsible for answering the telephone in a courteous and professional manner
• Maintain effective communication with physician offices and ancillary departments
• Effectively communicate with patient(s) and/or family members
  Reporting:
• Records patient information in scheduling system (i.e. SCI)
  Regulatory Compliance:
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines
• Complies with applicable Local/State/Federal policies/procedures/guidelines
  Requirements:
• High School Diploma or equivalent; required
• Minimum of 1 year medical insurance/medical terminology experience; preferred
• Hospital or medical setting; desired
• Excellent customer services and communication (written and verbal) skills; required
• Working knowledge computers and software programs (i.e. Microsoft Office Suite); required
• Knowledge of office equipment such as telephone and fax machine; required
• Strong interpersonal skills; required