The position of SG/CSC Saturday Receptionist is established to perform support and assistance to customers and staff at the Spring Grove Cemetery. We are a group of caregivers that are committed to supporting families and our community during difficult times. Our staff and team is passionate about the work we do and we are dedicated to honoring, celebrating and remembering every loved one with compassion, care and professionalism. Each life is unique and special and so is our staff.
- Professional communication skills, both verbal and written
- Interface with customers in-person, electronically and on the phone
- Computer Proficiency with MS Office – Excel, Word, and Outlook
- Administrative and Clerical support
- Strong attention to detail
- Answers all incoming calls and effectively direct callers to appropriate staff member.
- Takes accurate, clear, and concise messages for individuals when need arises.
- Answers routine questions associated with services, products, location directions, etc.
- Utilizes a variety of systems and platforms to communicate and upload information, such as Microsoft Office 365, SharePoint, and Outlook.
- Maintain general appearance of lobby and customer meeting rooms.
- Assists and directs walk-in visitors and customers.
- Demonstrate a commitment to anticipating, understanding, and responding to both internal and external customer needs. Is sensitive to the unique needs of customers in the Death Care Industry
- Receives, sorts, and delivers incoming mail and packages.
- Manage service requests.
- Stock and maintain inventory of all literature, marketing material and brochures in lobby.
- Manage lobby activities such as flower deliveries, lost & found requests, etc.
- Manage customer service information and documents on SharePoint.
- Assists with clerical duties as needed, including copying, labeling, etc.
- Manages cashbox
- General knowledge of Spring Grove Family company employees, events, tours, products, and services.
This is a part-time Non-Exempt position. Business days and hours of work are:
None
- High School diploma or equivalent preferred.
- Minimum one-year office or telephone reception work.
- Great Customer Service Skills, must display a calm attitude.
- Comprehensive listening skills,
- Ability to take direction.
- Work Great with people. Team Player.
- Displays a “Customer First” attitude.